Library Technician

About the company: PERSOLKELLY brings together the legacy and experience of four organizations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

**About the company**:
PERSOLKELLY brings together the legacy and experience of four organizations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

**About our Client**:
Our client is the global provider of professional information, software solutions, and services for various sectors.

**Primary purpose of the role**:

- Provide technical services/projects for customers such as migrations, implementations (optimizing the configuration) or integration projects (e.g. linking or authentication).
- Act as implementation manager - guide existing and new customers in the full use and implementation of software and database features.
- Maintain a close relationship with distributors, Customer Service & Sales team, to ensure optimum delivery of our products to customers.
- Manage information flow - maintain a close working relationship with the entire Global Technical Services group, ensuring that enhancement requests, bugs, and other product issues are communicated to all concerned
- Utilize electronic systems to ensure that all enquiries and customer contacts are logged as occurs, for all staff of WK Health to view
- Proactively provide written technical problem/solution documents for the customer-facing and internal technical Knowledgebases
- Proactively communicate with customers to introduce new features and functionality and manage technical aspects of the accounts.

**Interacts with**:

- All internal groups
- Customers: our direct customers include technical/administrative staff, researchers, librarians, library directors, purchasers, clinicians, and students. In addition, interactions with distributors and other third-party vendors may be necessary.

**We would love to talk to you if you have**:

- Tertiary qualifications in a relevant discipline or substantial work experience in a similar capacity.
- Knowledge or experience of Library Sciences, Medical technology/information industry
- A degree level in library science
- Given the international nature of the business, skills in an additional language are advantageous

**How to Apply**:
This role offers you an exciting opportunity to join a diverse team within a highly successful organization. If you are ready for a change and wish to be part of a fast-paced team where you can make a difference, then we would be interested to hear from you.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.