
Retailer and Customer Service Specialist
2 weeks ago
At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.
We are looking for a Retailer and Support Shopper Specialist to support the national roll-out of the IGA Shop Online and IGA Rewards program.
What you’ll do
- Manage the resolution of Shopper and Retailer support Issues escalated from Customer Service or other areas of the business for IGA Shop online and IGA Rewards resolving product or service problem, determining root cause and following up to ensure resolution
- Ensure solutions for root cause problems are implemented across IGA Shop Online and IGA Rewards
- Maintain a positive working relationship with state operations teams, retailers, suppliers, and vendors.
- Manage complaints, provide appropriate solutions and alternatives within the SLA and follow up to ensure resolution
- Compile service and satisfaction reports as requested
- Meet Shopper and Retailer Satisfaction goals and co-ordinate with the IGA Customer service team to achieve these goals
- Maintain the retailer charge back program for IGA Shop Online and IGA Rewards
- Deliver the operational aspects of Retailer and Shopper fees, payments and refunds processes for the IGA Shop Online programs
- Deliver the operational aspects of the Host, Pricing and Promotions programs as they interact with IGA Rewards and IGA Shop Online
- Provide training as required for the IGA Customer Service Team in the IGA Rewards and IGA Shop Online programs
What you’ll bring
- Minimum 3 years’ experience in a customer service environment with an ecommerce background.
- Advanced written & verbal communication
- Strong experience working with multiple stakeholders, including B2B customers, and B2C Customers.
- FMCG or retail experience is desirable
What we can offer you
- Hybrid working - flexibility is in our DNA, so we blend working from anywhere with time in the office Be part a dynamic, high performing team
- An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge
- Free onsite parking
- Fast-paced environment where no two days are the same
- Great corporate benefits including retail discounts, EAP, wellbeing days and many more
We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Women, an accredited Flex Ready workplace and a Gold Standard Mental Health First Aid skilled workplace.
At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.
So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.
Make your Mark
-
Retailer and Shopper Support Specialist
3 days ago
Macquarie Park, Australia Metcash Full time**Join Our Team as a Retailer and Shopper Support Specialist at Metcash Group!** Are you ready to embark on an exciting journey in the world of retail and customer service? Do you thrive in dynamic, fast-paced environments where no two days are the same? If so, we have the perfect opportunity for you! **About Us**: Metcash (ASX: MTS) is Australia’s...
-
Customer Service Specialist
1 week ago
Macquarie Park, Australia DXC Technology Full timeJoin the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales. With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team. DXC are currently partnering with a reputable Government Health Organsiation, setting up their Wokers' Compensation...
-
Customer & Operations Specialist
2 weeks ago
Macquarie Park, Australia Metcash Full timeAt Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love...
-
Customer Service Specialist
7 days ago
Macquarie Park, Australia Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Customer Service Specialist
3 days ago
Port Macquarie, New South Wales, Australia beBeeCustomerService Full time $45,000 - $65,000Customer Service SpecialistWe are seeking a passionate and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our sales floor, you will provide expert advice to customers on our range of products and services.This is an exciting opportunity for someone who enjoys working in a fast-paced environment, is flexible...
-
Customer Service Specialist
17 hours ago
Macquarie Park, Australia DXC Technology Full timeAs part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Specialist you will demonstrate a...
-
Customer Service Representative
6 days ago
Macquarie Park, Australia ARB Corporation Ltd Full timeAt ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...
-
Customer Service Specialist
2 days ago
Macquarie Park, Australia DXC Technology Full time**Job description** As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Specialist...
-
Customer Service Representative
2 days ago
Macquarie Park, Australia ARB Corporation Ltd Full timeAt ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...
-
Retailer Engagement Specialist
2 weeks ago
Macquarie Park, Australia Metcash Full timeOur network of family-owned businesses is taking on the competition, and our Marketing, Creative and Communications Team help put them on the map. They use data-driven insights to understand what customers truly want, working with local retailers to deliver personalised solutions that make a difference. As a Retailer Onboarding Specialist, you will support...