Retailer Engagement Specialist

6 days ago

Macquarie Park, Australia Metcash Full time

Our network of family-owned businesses is taking on the competition, and our Marketing, Creative and Communications Team help put them on the map. They use data-driven insights to understand what customers truly want, working with local retailers to deliver personalised solutions that make a difference.

As a Retailer Onboarding Specialist, you will support the national roll-out of the IGA Rewards and IGA Shopper Online program, engaging directly with IGA retailers, Point of Sale System vendors, internal stakeholders, external suppliers and IGA customers.

This role will be responsible for managing retailer program onboarding, retailer account management, and for providing support to the Retailer Onboarding & Success Manager on varied business development projects. Key areas of focus to deliver role objectives include the end-to-end onboarding and support of retailers and building and maintaining positive working relationships with retailers.

**What you'll do**
- Account Manage IGA retailers nationally. Support multiple accounts with the launch of Digital Channels programs by onboarding and providing post-launch support.
- Collect, collate, and manage retailer account details, contact relevant store-specific information and data integrity related to IGA Rewards in a cloud-based CRM database.
- Manage the end-to-end delivery of a retailer training program. Engage retailers to ensure team members comprehend and understand key learning outcomes.
- Maintain a positive working relationship with state operations teams, retailers, suppliers, and vendors.
- Monitor progress against milestones, project plans and program-roll out for reporting back to management and internal stakeholders.
- Provide support to the wider Digital Channels Team from time to time with program developments and engagement with Metcash IT, Metcash Retail Technology, and external POS Vendor stakeholders.

**What you'll bring**
- Excellent written & verbal communication
- Proven ability to build positive working relationships with stakeholders.
- Advanced planning skills and excellent attention to detail
- Self-starter with a sense of urgency to drive change and the ability to set direction.
- Accountability, time management and organizational skills
- Working within a very dynamic and complex business environment with multiple stakeholders, both internal and external.
- Managing multiple stakeholders from various backgrounds and levels

**What we can offer**
- Hybrid working - flexibility is in our DNA.
- Free on-site parking and close to public transport
- An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge.
- Our MetHealth wellbeing program is designed to help you enjoy work/life balance and get the most out of life.
- Access to 12 paid weeks of gender-equal parental leave for primary carers, and three weeks for partners

**_We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace._**

The industry is changing, and we need adaptable people who thrive under pressure to build meaningful relationships with our diverse family of independents. So, get stuck into a promising career in a fast-growing industry. Together, we can supply Australia/New Zealand with a better retail future, powered by local communities.

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