Retailer Engagement Specialist

2 weeks ago

Macquarie Park, Australia Metcash Full time

Our network of family-owned businesses is taking on the competition, and our Marketing, Creative and Communications Team help put them on the map. They use data-driven insights to understand what customers truly want, working with local retailers to deliver personalised solutions that make a difference.

As a Retailer Onboarding Specialist, you will support the national roll-out of the IGA Rewards and IGA Shopper Online program, engaging directly with IGA retailers, Point of Sale System vendors, internal stakeholders, external suppliers and IGA customers.

This role will be responsible for managing retailer program onboarding, retailer account management, and for providing support to the Retailer Onboarding & Success Manager on varied business development projects. Key areas of focus to deliver role objectives include the end-to-end onboarding and support of retailers and building and maintaining positive working relationships with retailers.

**What you'll do**
- Account Manage IGA retailers nationally. Support multiple accounts with the launch of Digital Channels programs by onboarding and providing post-launch support.
- Collect, collate, and manage retailer account details, contact relevant store-specific information and data integrity related to IGA Rewards in a cloud-based CRM database.
- Manage the end-to-end delivery of a retailer training program. Engage retailers to ensure team members comprehend and understand key learning outcomes.
- Maintain a positive working relationship with state operations teams, retailers, suppliers, and vendors.
- Monitor progress against milestones, project plans and program-roll out for reporting back to management and internal stakeholders.
- Provide support to the wider Digital Channels Team from time to time with program developments and engagement with Metcash IT, Metcash Retail Technology, and external POS Vendor stakeholders.

**What you'll bring**
- Excellent written & verbal communication
- Proven ability to build positive working relationships with stakeholders.
- Advanced planning skills and excellent attention to detail
- Self-starter with a sense of urgency to drive change and the ability to set direction.
- Accountability, time management and organizational skills
- Working within a very dynamic and complex business environment with multiple stakeholders, both internal and external.
- Managing multiple stakeholders from various backgrounds and levels

**What we can offer**
- Hybrid working - flexibility is in our DNA.
- Free on-site parking and close to public transport
- An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge.
- Our MetHealth wellbeing program is designed to help you enjoy work/life balance and get the most out of life.
- Access to 12 paid weeks of gender-equal parental leave for primary carers, and three weeks for partners

**_We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace._**

The industry is changing, and we need adaptable people who thrive under pressure to build meaningful relationships with our diverse family of independents. So, get stuck into a promising career in a fast-growing industry. Together, we can supply Australia/New Zealand with a better retail future, powered by local communities.

  • Retailer and Shopper Support Specialist

    4 days ago

    Macquarie Park, Australia Metcash Full time

    **Join Our Team as a Retailer and Shopper Support Specialist at Metcash Group!** Are you ready to embark on an exciting journey in the world of retail and customer service? Do you thrive in dynamic, fast-paced environments where no two days are the same? If so, we have the perfect opportunity for you! **About Us**: Metcash (ASX: MTS) is Australia’s...

  • Retailer and Customer Service Specialist

    2 weeks ago

    Macquarie Park, Australia Metcash Full time

    At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love...

  • Retail Planogram Specialist

    1 day ago

    Hampton Park, Victoria, Australia beBeeMerchandiser Full time $28,880

    Retail Planogram SpecialistWe're seeking an experienced Retail Planogram Specialist to join our team. As a leading field sales and marketing business, we continue to build new partnerships and create opportunities for our merchandising teams.About the Role:Develop and implement effective planograms and shelf layouts that drive sales and customer...

  • Retailer and Shopper Support Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    At Metcash, you’re **_part of something bigger_**. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop...

  • Retail Manager

    1 week ago

    Macquarie Park, Australia Dexus Full time

    Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $57.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...

  • Demand Forecasting Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    The best store in town needs the right support to thrive and our Logistics and Supply Chain Team are the champions keeping local business in the game. From our warehouses and stock rooms, the team connects customers with products they know and love, through our community of local, independent retailers. We currently have an opportunity for **four** **Demand...

  • Customer Engagement Officer

    10 hours ago

    Macquarie Park, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Promotions Systems Specialist

    2 weeks ago

    Macquarie Park, Australia Metcash Full time

    We are seeking a dynamic Promotions Systems Specialist on full time basis based in Macquarie Park to support the Promotions Systems Manager and knowledge, leadership and training for the wider team. What you’ll do A specialist in the Retail Express RE 2.0 Promotional software, interfacing RE 2.0, ERP, PE and future integrations Identify and resolve...

  • Retail Leasing Executiv

    1 week ago

    Macquarie Park, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Property looks after one of Australia’s most...

  • Retail Promotions Coordinator

    9 hours ago

    Macquarie Park, Australia Metcash Full time

    We are seeking an entry level Retail Promotions Coordinator on Full Time basis based at our Macquarie Park office who will be responsible for the construction, administration and communication of promotional activity and artwork for all IBA retail brands and provide promotional and administrational support to the IBA Retail Promotions Team and IBA Retail...