Manager, Reinsurance Applications

**ARPC Position Description**

**Function**:Operations **Classification broadband**:EL1

**Location**:Sydney **Security clearance**:Baseline

**Role Reports to **(role title)**:Head of Information Technology

**Direct Reports **(role titles)**:Nil

**Purpose of the role **(Why the role exists; how the role contributes to the ARPC’s strategic objectives)

The purpose of this role is to implement and embed the established strategic roadmap for ARPC’s core Reinsurance
Applications (including PACE (Cyclone Pool) and RISe (Terrorism Pool)), and to lead the day to day management of these

**Key Accountabilities** (Key activities, tasks, and outcomes to be achieved)***
- Role model ARPC’s Values and Code of Conduct and capabilities set out in ARPC’s Capability Framework
- Responsible for implementing and embedding the established future roadmap of ARPC’s core reinsurance
- Build relationships and partner with stakeholders to have a complete understanding of the business processes

and the technology that supports the business requirements both for current solutions and defining future

vision.
- Lead regular meetings with SaaS vendor to plan, scope, prioritize so that solution design and implementations

stay on track and in accordance with business expectations.

agreements.
- Maintain customer (business stakeholders and external insurer customers) satisfaction levels in accordance

with ARPC’s goals and expectations.
- Oversee the operation of the SaaS platform and its multitude of integrations, including but not limited to the

stability, availability, growth, and innovation, with opportunities and risks being raised with the Head of IT for

discussion and endorsement.

matter expert for the business stakeholders.

opportunities and risks being raised with the Head of IT for discussion and endorsement.
- Maintain business support documentation in accordance with ARPC’s documentation and record keeping

protocols.
- Support impact assessments, process mapping, procedure documentation and improvements related to the
- Participate in ARPC Corporate projects as and when opportunities arise.

***

**Key legislative / regulatory role responsibilities**

**Public Interest Disclosure Act 2013 (PID Act)**
- ARPC Managers may receive disclosures from staff they supervise or manage and are responsible for providing

to an ARPC Authorised Officer (CEO, CFO, COO) as soon as practicable, any information provided to them that
concerns disclosable conduct (within the definition of PID Act S.60A).
- ARPC Managers must assist the ARPC CEO (or delegate) and/ or the Commonwealth Ombudsman in the

conduct of a PID investigation.
- ARPC staff must assist the ARPC CEO (or delegate) and/ or the Commonwealth Ombudsman in the conduct of a

PID investigation.
**Privacy Act 1988**
- ARPC staff must adhere to the Australian Privacy Principles and the ARPC Privacy Policy and report any privacy

breaches by any employee or contractor to the Privacy Officer (CFO) and/ or Privacy Champion (COO) as soon as
they become aware of them.
**Freedom of Information Act 1982 (FOI Act)**
- ARPC staff are responsible for notifying and supporting the Information Public Scheme (IPS) Team to ensure

published website Information is accurate, up-to-date and complete.
- ARPC ‘owners’ of website content are required to review content on their page(s) at least annually.

**Security**
- Responsible for monitoring their staff (including contractors), resources and functions to ensure security

controls are maintained and operate effectively.
- Responsible to ensure that staff (including contractors) are aware of and practice the appropriate security

procedures for protecting individuals, official information, and other valuable resources.

**Working Relationships **(Key stakeholders, clients, customers, suppliers, providers, consultants, etc.)***

**Internal Relationships**
- Build and maintain strong relationships across ARPC by working closely with the business

**External Relationships**
- Build and maintain strong relationships with industry peers

**Person specification
**Qualifications and experience**

**Qualifications **(indicate whether mandatory or desired)
- Tertiary qualification in a related field. _Mandatory_

or
- Relevant intermediate/advanced certifications. _Mandatory_

**Experience **(minimum type and level of experience required to perform the role)

environment _Mandatory_
- Working knowledge of SaaS platforms and Microsoft Azure cloud technologies _Mandatory_
- Knowledge of insurance, reinsurance banking or financial service _Mandatory_

**Technical Capabilities **(skills, knowledge, technical or specialist capabilities)
- Familiarity with IT service delivery frameworks such as ITIL to manage operational support outcomes.
- Ability to draw on experience and technical knowledge to manage own work within agreed parameters ( i.e.,

results, deadlines, and budget).
- Strong customer service focus
- Ability to build strong relat