Client Services Officer

2 days ago

Norwood, Australia Greencross Full time

Provide the best client/patient experience
- A collaborative team that values input and ideas
- Enjoy a fast-paced workplace and the ability to problem-solve

**Client Relations/Reception (Part time positions)**

**Animal Emergency Centre (AEC) & Adelaide Veterinary Specialist and Referral Centre (AVSARC)**

**Adelaide SA**
We are currently seeking experienced veterinary client relations staff to join our team on a part time basis. You are at the front line of our business requiring exceptional customer service providing the best client patient experience. This a fast-paced veterinary specialist and emergency service working in a team-based workplace.

The Animal Emergency Centre (AEC) & Adelaide Veterinary Specialist and Referral Centre (AVSARC) is a 24hr multi-disciplinary centre offering emergency, specialist, and referral veterinary services. We provide best treatment and care for pets in emergency medicine, internal medicine, dermatology, specialist surgery, critical care, and diagnostic imaging. Our environment is fast paced, working closely within an efficient team.
- Provide the best client/patient experience
- Enjoy a fast-paced workplace and the ability to problem-solve
- Work closely within your team and alongside other departments - surgery medicine, dental and emergency
- Strong communication skills both verbal and written
- Experience with veterinary software an advantage
- Process consent, insurance, and new client forms
- Ability to maintain daily administration with a high level of accuracy and attention to detail
- Knowledge of external medical referrals an advantage
- Develop working relationships with external veterinary practices
- Ability to prioritise tasks such as managing incoming calls and scheduling appointments
- Work collaboratively with colleagues to provide the best possible outcome for clients and patients
- Actively participate in quality improvements, initiatives, risk management & OHS activities
- Attention to detail with excellent time Management skills and ability to multi-task
- Ability to work effectively in a high stress environment as part of a multidisciplinary team
- Ability to work flexible hours between 7am -10pm including some weekend work

**What are we offering?**
- An opportunity for you to extend your skill base working in a high-end veterinary referral and emergency environment
- Join an experienced team of client relations staff in a friendly fun environment
- Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
- We support internal and external continuing education for lifelong learning
- A collaborative team that values input and ideas
- We care about mental health and work life balance
- Access to an employee assistance program
- Discount policy for your pets

Applications to:
Adam Jenkinson, Business Manager

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