Traffic Net Support Officer

**Department for Infrastructure and Transport**
**Job reference**: 638556
**Location**: 5067 - NORWOOD
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Our Vision**
Working together to deliver infrastructure and transport services that make a difference to the lives of all South Australians today and into the future.

**The Opportunity**
The Traffic Net Support Officer provides a key support service that helps maintain the operation of the Traffic Management Centre and Intelligent Transport Systems (ITS) in support and/or achievement of the section's objectives.

The Traffic Net Support Officer is responsible for providing technical support, systems administration, fault finding/trouble shooting and technical advice in the areas of computer networks and server/client systems.

The role is expected to play a proactive part in all ITS pillars including managing asset control, information technology security, change management, incident reporting, network availability, and server capacity monitoring.

**About You**
We’re looking for a resourceful individual who’s passionate about making a difference in traffic management and system support.

To be successful in the role, you will have the following qualities:

- **Manages customer's enquiries**: You have a strong understanding of government programs, policies and legislation, ensuring each response is accurate and compliant.
- **Communicates effectively**: You’re skilled at engaging across all levels with colleagues, service providers, and customers, contributing positively to discussions and resolving conflicts smoothly.
- **Independent and self-motivated**: You excel at coordinating and implementing a broad range of tasks across programs, projects and systems.
- **A natural problem-solver**: You thrive on finding practical solutions in varied situations, supporting a responsive, customer-focused approach.

**Requirements**:
A tertiary qualification in any related discipline would be highly regarded but is not essential.

Current driver’s licence.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working With Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
- Work outside of normal hours will be required as the role requires being on call for response to emergencies for two (2) week durations in a rostered rotation with other employees, spread at equal intervals. While on call the appointee must be immediately contactable 24 hours / day, fit to drive and be available to respond to emergency notifications and / or report to the Traffic Management Centre on receipt of a call or page.

**Tenure of Vacancy**
Temporary appointment up to 12 months.

**Remuneration**
ASO4 - $76,561 to $80,256 pa + superannuation.

**Enquiries**
Byron Moult-Smith
Team Leader, TMC Traffic Net
Telephone: (08) 7133 3503

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the attached role statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.

Role Statement - Traffic Net Support Officer (ASO4)

**Applications close**: 05/01/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.