Desktop Infrastructure Technician

2 weeks ago

Sydney, Australia Viatris Full time

1488 Alphapharm Pty. Ltd.

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:
Access - Providing high quality trusted medicines regardless of geography or circumstance;
Leadership - Advancing sustainable operations and innovative solutions to improve patient health; and

Partnership - Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here’s how the Desktop Infrastructure role will make an impact, the key responsibilities for this role include:

- Provide desktop infrastructure support for business partners within the computing environment;
- Install, diagnose, repair, maintain, and upgrade all IT infrastructure to ensure optimal performance;
- Respond to incidents and requests in a timely and accurate fashion;
- Efficiently log, troubleshoot, and resolve incidents using the incident management system while adhering to knowledge management processes ensuring effective communication throughout the process.
- Provide assistance with managing vendors including but not limited to contract negotiation, procurement, and SLA adherence.

The minimum qualifications and skillset required for this role is:

- Bachelor’s degree or equivalent in Business or IT;
- At least 2 years’ experience working in a Desktop Infrastructure role;
- Be proficient in IT incident, Request and Change Management Processes;
- Excellent communication skills (written and verbal);
- Must be eligible to work in Australia (Australian Citizen or appropriate Visa holder).

Position Title: Desktop Infrastructure Technician

Location: Sydney Head Office - Millers Point, NSW

Employment: Permanent, Full Time

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

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