Solutions Support Administrator

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate 1% of total revenue annually to everyday Australians through the Lyone Foundation.

**About the role**

We are currently looking for a motivated team member to join our Solutions Support team. As a member of our Solutions Support team, you will aim to assist our sales team to deliver the best customer experience by continuously monitoring open orders, assisting with internal and external requests and offering solutions to provide service excellence.

This role can be based out of any of our national offices.

**Key Responsibilities include**:

- Utilize JIRA/HubSpot to assist in workflow management.
- Provide support to the sales team by addressing inquiries including quoting
- Ownership of the administrative tasks
- Dissect and investigate - get to the bottom of a problem and own it
- Warranty Claims
- Perform daily monitoring and identification of open furniture orders.
- Collaborate with stakeholders.
- Assisting Project Coordinator and Project Managers within the team
- Oversee assembly queries and manage assembly requests.
- Handle requests and queries from our warehouses.
- After sales customer service

**About you**

To be successful in this role you will have the following attributes:

- Previous experience managing customer orders and/or enquiries
- Exceptional customer service skills
- Professional, positive and friendly phone manner
- Excellent communication skills
- Out of the box thinking to find solutions and have a drive for ownership
- High level attention to detail
- Excellent organisational and time management skills
- Ability to work autonomously as well as effectively within a team

**Benefits of working with COS**
- Flexible hybrid workplace
- Annual employee incentive schemes
- Generous Reward and Recognition programs
- Commitment to professional development with ongoing training and career development opportunities
- Access to free Mental Health programs
- Birthday, Anniversary and Purchase Leave available
- Convenient location with free onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives
- Novated Lease / Salary Sacrifice for electric vehicles available

**More about COS**

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 600 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard

**How to Apply**

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you