Customer Service Solutions Support

2 weeks ago

Lidcombe, Australia 'COS Full time

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

**More about our benefits**
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
- Birthday and Anniversary day off
- Convenient location with onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives

**More about what you’ll do**

We are currently looking for a motivated team member to join our Solutions Support team. As a member of our Solutions Support team, you will aim to assist our sales team to deliver the best customer experience by continuously monitoring open orders and offering solutions to provide service excellence.

Key responsibilities include:

- Daily monitoring and identification of open orders
- Liaise with stakeholders to follow-up open order ETA’s
- Ensure fulfilment time frames meet agreed service levels
- Monitor daily fill rates
- Follow-up order arrival statuses and distribution
- Constantly monitor the fulfilment process
- Working with Manager on projects as they come through

**More about you**

To be successful in this role you will have the following attributes:

- Previous experience managing customer orders and/or enquiries
- Exceptional customer service skills
- Professional, positive and friendly phone manner
- Excellent communication skills
- High level attention to detail
- Excellent organisational and time management skills
- Ability to work autonomously as well as effectively within a team

**More about COS**

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

Through the success of our business COS has been proud to give back over $15 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

Founded in Australia 45 years ago, today with over 500 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard

**How to Apply**

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you

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