Aps5 Snr Support Technician

2 days ago

Melbourne, Australia Comcare Full time

**Overview of the team**

The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.

The Technology Service Desk and End User Computing team within TAIM provides a responsive and respectful frontline function for desktop and end user support within Comcare’s ICT environment. These teams provide guidance and assistance in the management of service requests, incidents and ICT asset management.

**What we are looking for**

There are two immediate ongoing APS6 vacancies, Service Desk Team Leader and End User Computing Team Leader. There is an immediate non-ongoing APS5 vacancy Senior Support Technician. We are looking to establish a merit pool to fill future ongoing and non-ongoing positions in the following areas within Technology and Information Management team.

**Overview of the roles**

**APS5 Senior Support Technician**

The Senior Support Technician will provide technical guidance to the Service Desk function and ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare. The Client Services senior technician will be responsible for mentoring and providing guidance to a regionally dispersed team of Service Desk Analysts.

Mandatory Qualifications/Experience
- Qualification in Information Technology or relevant experience.

**APS6 Service Desk Team Leader**

The Client Services Team Leader will provide leadership and technical guidance to the Service Desk function to ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare workers, within timeframes. The Team Leader will be responsible for managing a regionally dispersed team of Service Desk Analysts.

Mandatory Qualifications/Experience
- Strong knowledge and understanding of the ITIL Framework with preference of having ITIL v4 qualification.
- Minimum 2 years in experience in an enterprise Information Technology environment.

**APS6 End User Computing Team Leader**

The End User Computing Team Leader will provide team leadership and technical guidance to the Service Desk function and ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare workers, within timeframes. The Team Leader will be responsible for managing a small team of support technicians.

The role will provide support for Comcare’s personal computing environment while maintaining and upgrading the standard operating environment (SOE). To be successful in this role you will require well developed technical skills and great customer service skills to effectively support Comcare’s ICT environment.

Mandatory Qualifications/Experience
- Relevant qualifications and/or experience in Information Technology.
- Experience with Microsoft Intune or SCCM packaging.

**Ability to obtain and maintain a Baseline Security Clearance applies to all 3 roles. Other specific conditions apply, please refer to Job Information Pack.**

**How to apply**

Please review the Job Information Pack below. Please provide a current C.V (no more than 3 pages) and a brief one-page statement, outlining what you could bring to Comcare including your skills, experience and knowledge relevant to the roles.

  • Aps5 Complaints Officer

    2 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1678933524 **Contact** Samuel Beckett **Posted** 11 minutes ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your opportunity...

  • Aps5 Secretariat

    1 week ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a APS5 level Secretariat to help oversee a range of service improvement initiatives to improve frontline capability and service delivery. 12-month initial contract with...

  • Aps5 Case Management Support Quality Officer

    1 week ago

    Melbourne, Australia Chandler Macleod Full time

    As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our **Federal Government** client is seeking...

  • Snr. Azure DevOps Engineer

    2 days ago

    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $120,000 - $140,000 per year

    *About the company-Our Education client is looking for an experienced Snr. Azure DevOps Engineer in Melbourne on Permanent basis will play a pivotal role in building and optimising the university's cloud and platform engineering capabilities, with a focus on Azure environment, reporting directly to the Platform Engineering Manager and working closely with...

  • Aps5 Practice Management

    4 hours ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$53.63 per hour **Job Type** Full Time **Ref** BBBH98760_1676593993 **Contact** Samuel Beckett **Posted** about 1 hour ago **The opportunity** Our client is a community focused federal government agency. They have multiple exciting opportunities for APS5 level practice management...

  • Aps5 Freedom of Information

    2 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** $53.63 per hour + Superannuation **Job Type** Contract **Ref** JO- 2207-559528 **Contact** Liam Lasslett **Posted** about 1 hour ago **Opportunity** Talent International are currently recruiting for multiple APS5 Freedom of Information (FOI) Action Officers to join our Federal Government client...

  • Snr Plm Consultant

    2 days ago

    Port Melbourne, Australia BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Aps4 & Aps5 Project Coordinator

    1 week ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Project Officers to join their ICT Integrity Transformation Delivery Branch. 12-month initial Labour Hire contracts with the opportunity to extend. Positions...

  • APS4-APS5 Executive Assistants, Multiple Positions

    2 days ago

    Melbourne, Victoria, Australia Commonwealth Treasury Full time $90,000 - $110,000 per year

    Treasury are seeking candidates to join our Executive Assistant (EA) team at the APS4 and APS5 classification levels.In these roles you will be required provide high-level executive and administrative support to Senior Executive Service (SES) officers and divisional staff.As an Executive Assistant you will:Manage, coordinate and prioritise the workflow of...

  • Aps5 Guidance Officer

    2 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting position available for a APS5 level Guidance Officer to join the team. 12-month initial Labour Hire contract with the opportunity to extend. APS 5 level role offering $55.24 hourly + Superannuation. To...