Health Information Services Officer

**Norwest Private Hospital**

**Health Information Services Officer - Full-time**

**Norwest Private Hospital: A Commitment to Patient-Centred Care**

At Norwest Private Hospital, we prioritize the needs and well-being of our patients above all else. Our dedicated team comprises highly skilled surgeons, specialist doctors, compassionate nurses, allied health professionals, and efficient support and administration staff. Together, we strive to deliver an exceptional healthcare experience that encompasses every aspect of patient care.

Equipped with cutting-edge technology and advanced robotics, Norwest Private Hospital offers a comprehensive range of surgical, medical, and obstetric services. While we are particularly renowned for our expertise in orthopaedics, neurosurgery, cardiac surgery, and cardiology, we also take pride in being a preferred choice for expecting mothers and growing families, ensuring tailored care throughout their journey.

Nestled in the rapidly evolving North West corridor of Sydney, Norwest Private Hospital is proudly operated by Healthscope, a prominent provider of private healthcare in Australia. With 277 beds, our facility is designed to accommodate high acuity needs, complemented by a fully equipped Emergency Department situated in Bella Vista.

We invite you to experience the dedication and excellence that define patient care at Norwest Private Hospital, where innovation meets compassion in a supportive environment for all.

**The Role**

An exciting opportunity has become available for an enthusiastic full time Health Information Services Officer to join our Health Information Services team. The Health Information Services Officer will require the ability to work flexible hours Monday to Friday, including shifts until 6.00pm. Part-time hours are available for consideration for the right applicant.

Reporting to the Health Information Services Team Leader, the Health Information Services Officer is responsible for the day-to-day functionality of the Health Information Services department.

The duties of the Health Information Services Officers will primarily consist of maintaining medical records including:

- Compiling medical records of discharged patients, ensuring all forms are in the correct order
- Retrieval of medical records from off-site storage and collections from wards
- Sorting and filing of medical records in main file in terminal digit filing order
- Culling of medical records to be moved to our offsite storage facility
- Management of incoming telephone calls
- Sorting and filing of incoming correspondence, reports and results
- Provision of health information to internal and external clients according to Healthscope’s Release of Information policy.

**Selection Criteria**:

- Excellent customer service skills
- Well-developed oral and written communication skills
- Ability to work autonomously and within a team in a fast-paced environment
- Attention to detail.

**Desirable Criteria**:

- Experience in an administrative role in a health care setting
- Experience with WebPAS Patient Administration System
- Understanding of patient privacy and confidentiality principles
- Knowledge of medical terminology.

**Why Healthscope?**

We care about your career at Healthscope.

No matter where you go within our community of care, you'll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day. We are the only national private hospital operator and healthcare provider in Australia. But why does that matter? Our team is made up of over 19,000 highly experienced people working across a range of roles and specialisations. Supported by some of the best doctors nationally, we come together to strive for better, sharing learnings, supporting each other, celebrating successes and facing challenges together.

Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish.
- Come and be the difference in our patient's lives_.

**Applications close**: 26 September 2025