Reservations & Functions Manager

1 week ago

Moonee Ponds, Australia Penny Young Group Pty Ltd Full time

**Role Overview**:
**Key Responsibilities**:
**Reservation Management**:

- Manage all aspects of the reservation process, including receiving and confirming bookings for events, conferences, and private functions.
- Ensure optimal booking schedules to maximise venue usage and customer satisfaction.
- Oversee and manage the reservation system, ensuring accuracy in event details and guest preferences.

**Event Coordination**:

- Act as the main point of contact for clients.
- Coordinate with internal departments (kitchen, bar, front of house) to ensure seamless event execution.
- Assist clients with event planning, offering advice on logistics, layout, and menu selection.

**Customer Service**:

- Provide exceptional customer service, addressing any concerns or special requests from clients with professionalism and care.
- Foster strong relationships with clients, ensuring repeat business and positive word-of-mouth.

**Team Leadership & Collaboration**:

- Supervise and train junior reservations and event staff, ensuring high standards of customer service.
- Work closely with the sales and marketing team to promote venue offerings and secure new bookings.

**Administrative Duties**:

- Maintain accurate records of all bookings, contracts, and payments.
- Prepare event schedules, reports, and forecasts for management.
- Ensure all event documentation is up-to-date and compliant with company policies.

**Requirements**:

- Proven experience in a similar role, preferably within the hospitality or events industry.
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Excellent communication skills, both written and verbal.
- Exceptional customer service and interpersonal skills.
- Proficiency in reservation and event management software.
- Strong problem-solving skills and attention to detail.
- Leadership and team management experience.

**What We Offer**:

- Competitive salary.
- Opportunities for career growth.
- A dynamic and supportive work environment.
- Employee discounts and perks.
- The chance to be part of a respected and innovative team within the hospitality industry.

Pay: $65,000.00 - $75,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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