Guest Services Administration/reception Assistant
7 days ago
**Advance your customer service/**administration** career**: - ** Permanent FT role or casual hours - flexible options**: - ** No Hotel experience required - just a great attitude and work ethic**: - ** Free "U" Day - get a paid day off on your Birthday** Talented Administration Assistant needed to support the Front Office, Sales and Banqueting teams at our stunning Macedon Ranges Hotel. **ABOUT THE ROLE**: - Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay - Be an ambassador for the hotel, positively representing and promoting our boutique brand - Be a key part of the guest experience, interacting wherever and whenever possible - Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system - Answer and process reservation enquiries, make recommendations and upsell rooms according to availability - Coordinate with other departments - Answer and dispatch both incoming external and internal calls - Maintain sufficient knowledge of all room rates and available packages - Follow up on all guest requests and complaints - Be a key part of the guest experience, interacting wherever and whenever possible - Support the operational teams with administrative tasks as required **ABOUT YOU**: - Have a desire to genuinely help people - Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers - Good time management and communication skills - Well-developed computer knowledge and strong administrative skills - You have a warm, personable yet professional disposition - Front Office/reservation experience preferred but not essential - Success in a similar role preferred but not essential, we are employing on attitude not just experience - Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload - An acute eye for detail and exceptional interactive social skills - Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively - Positive mindset and a can do attitude **ABOUT US**: **Lancemore Macedon Ranges** Set within 274 acres of lush vineyards and rolling Australian countryside in Victoria’s incredible Macedon Ranges, it is hard not to feel a powerful sense of purpose and place at Lancemore Macedon Ranges. From the grandeur of the entrance, its interiors have been elegantly reimagined with an unmistakably contemporary feel. The property features flexible conferencing and meeting spaces equipped with modern technology, a Halliday rated vineyard, elegant restaurant, 72 modern accommodation rooms, infinity pool, and communal lounges. **Lancemore Hotel Group** Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand. - Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines. - We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company. - You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts. **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on Linked in
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Restaurant and Function Supervisor
2 weeks ago
Lancefield, Australia Glen Erin at Lancefield Full time**About the role** This is a long term role for a food & beverage professional. **What you would be doing** The main things that you would be doing include: Hands on planning, supervision and overseeing of restaurant and functions service Involvement with menu creation in conjunction with the chefs Maintain compliance for the dining facilities within...
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Operations Manager
2 weeks ago
Lancefield, Australia Lancemore Hotel Group Full time**Free YOU day - get A PAID off on your Birthday**: - ** Join a multi award Hotel Group including - AGFG Chef's Hat, Conde Nast International T**raveler's** Award**: - ** Competitive salary and e**xclusive staff benefit programs with "Get MORE at Lancemore"** **An exciting opportunity for a guest and operations focused food and beverage guru to join the team...
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Lancefield, Australia Lancemore Hotel Group Full time**Supervise a dedicated team delivering exceptional F&B experiences in our** **dining and event spaces**: - ** Competitive salary and access to an outstanding range of exclusive staff** **benefits and discounts**: - ** Flexible shifts and hours - achieve life/work balance**: - ** Part time /Casual option Available**: - ** Grow your career with a leading...
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Lancefield, Australia Lancemore Hotel Group Full time**Supervise a dedicated team delivering exceptional F&B experiences in our** **dining and event spaces**: - ** Competitive salary and access to an outstanding range of exclusive staff** **benefits and discounts**: - ** Flexible shifts and hours - achieve life/work balance**: - ** Part time /Casual option Available**: - ** Grow your career with a leading...
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Food & Beverage Manager - Full Time
1 day ago
Lancefield, Australia Lancemore Hotel Group Full timeGrow your career with a company that focuses on leadership development and succession - Lead and develop our F&B team to deliver exceptional service to conference, wedding and event guests - Partner closely with the hotel Leadership team to manage daily operations, and drive cultural change, continuous improvement and strategic initiatives We have an...
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Housekeeping Attendant
2 weeks ago
Lancefield, Victoria, Australia Cleveland Estate, Macedon Ranges Full time $45,000 - $55,000 per yearBENEFITS:Casual role - great to earn additional income or start a new careerFlexible hours and training providedStunning Hotel and tranquil surroundingsCleveland Estate Macedon Ranges Hotel is actively hiring new customer service staff to join our friendly, professional and supportive Housekeeping team.ABOUT THE ROLE:To carry out allocated general cleaning...
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Food & Beverage Attendant
7 days ago
Lancefield, Australia Lancemore Hotel Group Full time**Be part of our fun, guest service focused team**: - ** Multiple, flexible shifts available**: - ** No experience necessary - a great attitude is!** Cleveland Winery Macedon Ranges is seeking customer service superstars to deliver outstanding Food and Beverage service to our guests. If you are looking for the next step in your hospitality career or...
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Housekeeping Attendant
7 days ago
Lancefield, Australia Lancemore Hotel Group Full time**Casual (ongoing hours from 6 through 38 a week available)**: - **Public areas, Houseman and Room Attendant roles available**: - ** Flexible hours and training provided for anyone new to HSKP**: - ** Shifts available at both our Macedon Ranges and Cleveland Winery properties** Lancemore Macedon Ranges is actively hiring new housekeeping staff to support an...
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General Manager
3 days ago
Lancefield, Australia Lancemore Hotel Group Full timeNestled in the breathtaking landscapes of Victoria's Macedon Ranges, **Lancemore Macedon Ranges** is a premier boutique hotel renowned for its exceptional conference and event facilities. Set on 274 acres of rolling hills, vineyards, and natural bushland, our property offers 72 modern guest rooms, an elegant restaurant, an infinity pool, and six flexible...
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Maintenance Manager
7 days ago
Lancefield, Australia Lancemore Hotel Group Full time**Free "U" Day - get a paid day off on your Birthday**: - ** Flexible work hours - full time or part time role**: - ** Access to exclusive benefit program - "Get MORE at Lancemore" - Group accommodation, food and wine discounts and discounts with several major retailers**: - ** Work with a supportive team** **ABOUT THE ROLE**: - Responsible for carrying out...
