Product Specialist- Vibrating Equipment

Highly competitive remuneration package including salary sacrifice options, Length of Service Recognition, Flexible working options and Paid Parental Leave.
- Employee Benefits & Wellness Program, Employee Referral Programs, and a comprehensive Employee Assistance Program.
- Training, development, and career progression opportunities including study and education assistance.

About the role:
We’re looking for a Product Support Specialist to join our Crushing & Screening division in Western Australia, with a focus on Sandvik Vibrating Equipment. This is your opportunity to bring your technical skills to a role where your impact is real, your voice is heard, and your career can thrive.

As the first point of contact for internal customers and a key escalation point for external customer issues, you’ll provide expert technical guidance and a high level of customer service across the Asia-Pacific (APAC) region. Your support will directly contribute to equipment acceptance, parts and service sales, and long-term customer satisfaction.

You’ll also play a vital role in delivering technical training, driving continuous improvement, and supporting the development of new products based on real-world feedback and field observations.

Specifically you will:

- Troubleshoot and resolve complex issues on-site and remotely for Sandvik Vibrating Equipment
- Conduct inspections, testing, and root cause analysis to drive continuous improvement
- Support installation, commissioning, maintenance, and repair activities
- Deliver engaging training to customers and internal teams
- Collaborate with service teams and Customer Support Representatives to ensure seamless support
- Provide insights to R&D and Product Line Managers to shape future innovations
- Identify opportunities for service, parts, and training on customer sites
- Travel across WA and the broader APAC region as required

What you’ll bring:

- Tertiary qualification in Mechatronics or Mechanical Engineering
- 3+ years’ experience in mining equipment installation and commissioning
- Strong understanding of mechanical and hydraulic systems
- Excellent communication and problem-solving skills
- Confidence to deliver training and technical support in the field
- A proactive, adaptable mindset and a passion for customer success
- Willingness to travel domestically and internationally

What we offer:
We believe that our people are the heart of our organisation. Our goal is to provide our people with a working environment that is professionally and personally rewarding. We also offer our staff with the following benefits and perks:

- Work with cutting edge mining technology
- Competitive remuneration package.
- Employee benefits & wellness program, including salary sacrifice options and length of service recognition.
- Training, development, and career progression opportunities.
- Flexible working options and paid parental leave.
- Employee referral program.

A place where we are all welcome:
We understand the importance of creating an environment that is not only inclusive but also empathetic and welcoming. We believe that every individual deserves to be treated with respect, dignity, and fairness, regardless of their differences, such as race, gender, nationality, religion, age, sexual orientation, or any other attribute.

We value the uniqueness of every person and recognize that our differences are what make us stronger. Our goal is to create a workplace where everyone feels comfortable being themselves and has an equal opportunity to express their thoughts and ideas.

We encourage people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, women, members of the LGBTQIA+ community, mature workers, individuals with disabilities, and people from different cultural heritages to join our team.

We believe that our diversity of skills, life experiences, and perspectives enriches our team's approach to work and enhances our ability to succeed together. So, if you are looking for a workplace that appreciates and celebrates your unique qualities, Sandvik Rock Processing Solutions is the perfect place for you.

Who can apply:
As part of our commitment to safety, we may require a national police check and other applicable security, medical, and character requirements for this position.

About Sandvik Rock Processing Solutions:
We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence, we help our customers optimise their comminution and material handling operations for maximum performance, safety, and efficiency.

Employing around 3000 professionals worldwide, Sandvik Rock Processing Solutions is a business area of the global, high-tech engineering group Sandvik. In 2023 the Group had approximately 41,000 employees and revenues of about 127 billion SEK in 170 countries.

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How to Apply:
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