Customer Relations Specialist, Customer Assistance

1 week ago

Melbourne, Australia Mercedes-Benz AustraliaPacific Pty Ltd Full time

**Aufgaben**:

- The Role:

- Working for Mercedes-Benz Australia in this full time, permanent role, you will become a brand ambassador and embody our reputation for service excellence and our care in providing flexible, innovative and tailor-made solutions.
- We have an exciting opportunity for a high performing Customer Relations Specialist to join our Customer Assistance Centre team, responsible for ensuring customers across Mercedes-Benz Cars and Mercedes-Benz Vans receive exceptional service and support. Working closely with our authorized retail network, brand colleagues and key business stakeholders, this role provides the opportunity to resolve customer issues in a way that reinforces our brand promise leading to lifelong customer advocates, and ultimately increased vehicle sales.
- Key customer services responsibilities include:
- Provide specialist automotive technical support to the authorised retail network.
- Review goodwill financial support to our customers.
- Support to the Customer Assistance Centre Manager where required, such as working through daily stats reports, executive reports, etc.

**Qualifikationen**:

- What you need to be successful:
- A background in case management will be highly valued.
- Experience within the automotive industry and of Australian consumer legislations (ACCC) will be highly valued.
- The ability to effectively resolve escalated complex customer complaints.
- A strong communicator, both in written and verbal communication, with a passion for providing outstanding customer service.

Why you should apply:
- Join a large, global organisation dedicated to inclusivity and diversity.
- Leave your suits at home and enjoy a smart-casual dress code
- On-site parking and childcare centres only minutes away
- We believe our people make the difference. We proudly offer generous employee benefits, including an attractive vehicle program, employee assistance programs and much more. We are an equal opportunity employer and value diversity at our company. We are proud to be recognized as a Workplace Gender Equality Employer of Choice and we support a flexible and progressive work culture. We actively recognize our committed people through Employee Recognition and Reward programs. We also provide exciting learning and career development opportunities.

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