Customer Relations Specialist

1 week ago

Greater Melbourne VIC, Australia Stockland Full time

We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and stakeholders on the ground.

**About the role**

Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst at the same time enhancing Stockland’s competitive position and brand. This is a permanent full-time position based in Melbourne, offering flexible working between home/office.

**Key responsibilities will include**:

- Build and maintain relationships with customers and other stakeholders in a way that delivers exceptional service
- Constantly improve Stockland’s ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
- Manage customer and stakeholder feedback cycle (from deposit, after sales, after settlement, after completion) to determine the level of satisfaction and enhance our service delivery
- Manage construction and community milestone updates
- Schedule, coordinate and attend customer inspections
- Coordinate and manage events such as walk your lot events and customer information sessions
- Maintain and update CRM systems and processes to enhance customer experience and maximise sales opportunities

**About you**
- Demonstrated experience in building and maintaining customer relationships
- Preferably experience within real estate, construction/residential building, or development industry
- A customer focus is what drives you - you truly understand delivering outstanding service
- Experience collaborating with key stakeholders to resolve business and customer issues
- Experience working with complex and sensitive information with an eye for detail
- Driver’s licence is essential

**The Stockland Proposition**

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

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