Service Manager

Work for an organisation that makes a positive difference
- Based in Ballina or the Gold Coast
- Permanent full-time position, immediate start

**Make a Difference in the NDIS Community**

Are you passionate about delivering exceptional service and driving positive change? We invite you to be part of our mission to empower individuals through the National Disability Insurance Scheme (NDIS). In this pivotal role, you will have the opportunity to shape the future of our services and make a lasting impact on the lives of participants and their families.

Key Responsibilities:

- ** Deliver Excellence**: Ensure exceptional service delivery across diverse customer segments.
- ** Empower Transition**: Collaborate with NDIS staff to facilitate smooth transitions for participants.
- ** Drive Growth**: Identify business opportunities to meet regional growth targets.
- ** Foster Collaboration**: Promote teamwork and build strong relationships with peers and stakeholders.
- ** Enhance Brand Visibility**: Strengthen brand presence to maximize growth and expand the customer base.
- ** Lead by Example**: Serve as a positive role model, demonstrating resilience and adaptability.
- ** Maintain Excellence**: Oversee the maintenance of CPL assets, ensuring brand alignment and accessibility.
- ** Implement Innovative Solutions**: Provide necessary systems, software, and training for high-quality NDIS services.
- ** Stay Informed**: Keep updated on NDIS rules and share insights with staff and clients.
- ** Inspire Leadership**: Lead local staff with a customer-focused approach while managing resources efficiently.
- ** Adapt and Contribute**: Take on additional responsibilities as directed by the Area Manager.

**Why CPL?**

**Unlock Exceptional Financial Advantages**
- ** Tax-Free Savings**: Elevate your earnings with the opportunity to package up to **$15,900** of your annual salary tax-free, including exclusive vehicle sacrifice options. This means more money in your pocket to enjoy life’s luxuries

**Indulge in Unique Experiences**
- ** Entertainment Expenses**: Enjoy the freedom to spend up to **$2,650** of your pre-tax income on unforgettable entertainment experiences—think exquisite dining and lavish holiday accommodations. Live life to the fullest while maximizing your savings

**Cultivate Your Career with Us**
- ** Grow Your Career, Your Way**: We’re not just committed to your professional development; we’re passionate about it Share your innovative ideas and challenge the norm in a collaborative environment where every contribution is celebrated. Together, we’ll create a vibrant workplace that inspires growth and creativity.

**Prioritize Your Well-Being**
- ** Take Care of Yourself and Your Community**: We understand that well-being is paramount. That’s why we offer generous leave benefits—including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave—ensuring you have the time to recharge and make a difference in your community.

**Access Confidential Support**
- ** Employee Assistance Program**: Benefit from free and confidential counseling services for you and your family members. We’re dedicated to supporting your mental health and well-being whenever you need it.

**Join an Inclusive Community**
- ** Embrace Diversity, Celebrate Uniqueness**: At our organization, we cherish diversity and strive to create an inclusive workplace where everyone feels valued. Regardless of your background or perspective, you are welcome here. Be yourself, and together let’s forge a brighter future

**Selection criteria includes**:

- Experience managing a range of services for people with a disability _or similar_
- Proven ability to lead, coach and mentor people to achieve agreed outcomes
- Solid change management skills
- Blue Card and NDIS Worker Screening Clearance before starting.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.