Guest Experience Supervisor

**MADAME TUSSAUDS SYDNEY/WILD LIFE SYDNEY ZOO -**
**GUEST EXPERIENCE SUPERVISOR (PART-TIME)**

Madame Tussauds Sydney, 1-5 Wheat Road Darling Harbour, Sydney NSW

Are you a Super-star, Superhero, or general Super-fan??? Would you like to spend your days on
the red carpet with Chris Hemsworth, or getting a party started with Pnk? Perhaps spending the
day with fluffy Koalas and unique Australian WILD LIFE? Working with unique teams?

If you like the sound of this then we have a great opportunity to join our team as a Guest Experience
Supervisor at Madame Tussauds Sydney and WILD LIFE Sydney Zoo

**About the role**:
This unique role allows you to explore two dynamic attractions As a Guest Experience Supervisor at
both Madame Tussauds Sydney and WILD LIFE Sydney Zoo, you are the driving force behind our
amazing team of Guest Experience Hosts.

Supporting the Cluster Operations Manager in the efficient, effective and safe day-to-day running of
the attraction, with a strong focus on putting smiles on our guests’ faces. Be the driving force of
guest excellence, leading the team to consistently deliver world-class experiences to our guests and
be truly guest obsessed, positive, proactive and creating FUN at all times. This role is a permanent
role within a Part-time or full time capacity.

**Responsibilities**:

- Working alongside the Leadership team to ensure the highest possible standards of Guest Service,

presentation, technical operation and health and safety in the attraction. Ensuring that the

attraction is exceeding its targets both financially and through guest KPIs
- Leads the team by example and is very in-attraction based.
- To embody the vision of the Cluster Operations Manager
- Ensuring our Guest Experience Hosts are set up for success by delivering training initiatives and

continuing the development of their skills and act as mentors to the team.
- Maintains excellent communication skills, works well in a diverse team and is able to work in a

fast-paced environment.

resolving any guest concerns, escalating to a manager as necessary.
- Adopt an enthusiastic, assertive, and passionate approach to the Madame Tussauds and WILD LIFE

brands and demonstrate the Merlin Values at every opportunity.
- Work with key internal and external stakeholders with activations, promotions and projects both

on and off site.
- Take Ownership over the day to day running of the attraction, ensuring figures and displays are

looking show-ready, spaces are clean and tidy, and the attraction is in safe operating condition.
- Follow attraction Code of Safe Work Practices (COSWP).

**About You**:
***Experience in a similar role and exposure to supervising the operations of an attraction is a plus, but
the ability to grasp key leadership qualities and concepts is essential.
This position requires a fun outgoing approach in interacting with others and the ability to lead a team to do the same.

You will also need...
- To adhere to our core values and vision through language, behavior and actions
- To be a positive role model and demonstrate exceptional leadership qualities and capabilities.
- To be adaptable, reliable and flexible
- Remain calm under pressure
- Strong communication skills
- Ability to follow all health, safety and security practices

Have a love and passion for all things FAME and a daring love for all things uniquely WILD LIFE

Celebrities and our animals never stop and we don’t here at our attractions either, this role will work
on a rotating roster over 7 days, all year round. Weekend, holidays and public holiday work is a must
as a business that operates around peak periods.

**Benefits**
- ** **Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Being part of a business built on fun

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then w