Games & Experience Operations Supervisor

2 weeks ago

Sydney, Australia SEA LIFE Full time

What you'll bring to the team:
**Are you looking to progress your career with one of the leading global companies in visitor entertainment? Are you passionate about providing incredible and memorable guest experiences? If so, then we have the perfect role for you**

We have an amazing opportunity for an enthusiastic Operations Supervisor to join our team here at the Darling Harbour visitor attractions, SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo, Madame Tussauds Sydney and Immersive Gamebox.

**About the role**

Your role will be focused on supporting the Commercial Management in ensuring profitable and smooth operations of the Games and Experiences outlets, while promoting world class services to the team and guests. You will respond to troubleshooting issues and step out to assist the team when help is needed.

**About you**

To be successful in this role you will have a passion for guest experience and sales with a focus on fun. You will be proactive in your approach to guest service with a positive attitude towards interaction with our guests along all points of their journey.

You will also need:

- Strong technical and administrative skills, and the ability to learn new operating systems
- A love for games and providing memorable experiences for our guests
- Adept problem solving and technical troubleshooting skills
- Ability to manage a team and to resolve conflict
- Adhere to our core values through language, behaviour and actions
- To be a positive role model and demonstrate exceptional leadership qualities and capabilities.
- Ability to follow all health, safety and security practices

**About the Benefits**
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- A 25% discount on all Food & Beverage and Retail items on site

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

The Sydney Tower Eye is an iconic part of the Sydney skyline and gives a totally unique working experience. So, if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you

Pay Range: Competitive

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