Guest Experience Agent

6 days ago

Sydney, Australia The Star Entertainment Group Full time

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our **Reservations Services Agent**, reporting to the Reservations Services Supervisor or Guest Services Manager you will be the first point of contact for our guests. This role will suit someone with the ability to deliver world class customer service that creates a memorable and thrilling guest experience.

**A few of your responsibilities**
- Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event and entertainment reservations
- Provide guests with a clear picture of The Star Entertainment Group’s products and service offerings keeping the customers needs and wants in mind
- Organise, co-ordinate and complete reservations requirements for hotel rooms, dining and spa as well as internal event and entertainment offerings
- Ensure that guest requests for reservations and other services are met and confirmed and that each guest experience is memorable and positive

**What we are looking for**
- A passion for guest excellence and a desire to go above and beyond to ensure a positive customer experience
- Knowledge of property management/reservations systems
- Proficiency in Microsoft Office
- Strong verbal and written communication skills required

**About You**

Your role will be pivotal in shaping the success of customer journey at The Star. Join us in making a difference.

**What can we offer you?**
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Career development, training, and courses via The Star Academy - limitless career opportunities

**_Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture. Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

The Star was awarded **WGEA Employer of Citation for Gender Equality** (2022-24) and has been recognised as a **2024 GOLD Employer **by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.

  • Guest Relations Agent

    2 weeks ago

    Sydney, Australia The Star Entertainment Group Full time

    The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe,...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Mantra 2 Bond Street Full time

    **Mantra 2 Bond Street **offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour. With a sophisticated sense of cosmopolitan style with over 170 Spacious Executive Studios, One and Two Bedroom Apartments and Three Bedroom...

  • Guest Services Agent

    2 days ago

    Sydney, New South Wales, Australia TransMetro Corporation Full time $45,000 - $65,000 per year

    Guest Service Agent – Hotel ReceptionBe part of a friendly & professional teamRoom Master Experience will be highly regardedMetro Hotel Marlow Sydney Central is seeking for an experienced, motivated and driven person who embraces their job with passion, creativity, professionalism and commitmentAs a Guest Service Agent, you will be the first point of...

  • Guest Experience Agent

    4 days ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Guest Experience Agent

    4 days ago

    Sydney, Australia The Star Entertainment Group Full time

    Clearly demonstrate to guests and employees a commitment to service excellence. - Meet Reservations Services benchmarks included but not limited to call conversion, revenue, calls handled and quality assurance. - Participate in training programs to improve knowledge and reservations sales skills - Provide guests with resort related information, including...

  • Guest Service Agent

    4 days ago

    Sydney, New South Wales, Australia Crowne Plaza Hotel Full time $60,000 - $80,000 per year

    Guest Service Agent Full-Time or Part-Time Opportunity AvailableAre you a people person who loves creating memorable guest experiences? Join our Front Office team at Crowne Plaza Sydney Darling Harbour, where every day is an opportunity to make someone's stay special.As a Guest Service Agent, you'll be the friendly face that welcomes our guests, the calm...

  • Casual Guest Service Agent

    16 hours ago

    Sydney, Australia The Great Southern Hotel Full time

    **The Great Southern Hotel Sydney (GSH-Sydney)** is a busy heritage-listed hotel located in the heart of Sydney’s vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour and Sydney Convention & Exhibition Centres. The Great...

  • Guest Service Agents

    1 week ago

    Sydney, New South Wales, Australia Minor Hotels Australasia Full time $45,000 - $135,000 per year

    Guest Service Agents – Multiple OpportunitiesWe're excited to announce multiple opportunities for Casual and Part-Time Guest Service Agents across our Oaks Hotels in Sydney.As the welcoming face of our hotels, you'll play a key role in creating memorable guest experiences from check-in to check-out and everything in between.Applications are now open, and...

  • Guest Service Agent

    17 hours ago

    Sydney, Australia Crowne Plaza Hotels & Resorts Full time

    Are you a people person with a passion for hospitality? Join our team at Crowne Plaza Darling Harbour Sydney as a Part-Time Guest Service Agent and be the welcoming face for our guests! **What You’ll Do**: - Greet and interact with guests upon arrival - Assist with check-ins, check-outs, and reservations - Handle guest inquiries and provide directions...

  • Guest Service Agent

    6 days ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...