Customer Service Officer

2 weeks ago

Greater Adelaide SA, Australia BGIS Full time

**Customer Service Officer - Adelaide CBD**

**Location**:Adelaide, South Australia
**Company**:BGIS
**Employment Type**:Full-Time, Permanent
**Salary**: $74,000 plus superannuation

**About BGIS**

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

**Purpose of the Role**

BGIS is seeking a proactive and adaptable **Customer Service Officer**to support high-profile clients in a service centre environment. Reporting to the Operation Centre Team Leader, you will collaborate with internal teams and vendors to ensure timely and effective resolution of client needs across a broad facilities management portfolio.

**Key Responsibilities**
- Answer incoming client calls and log service requests using multiple CMMS platforms
- Action work orders and assign tasks to relevant service providers
- Track, follow up, and report on open requests to meet contractual KPIs
- Handle complaints, provide issue resolution and escalate where required
- Liaise with service technicians and facility managers for job updates

**Education, Experience & Skills**

**Essential**:

- Demonstrated experience in a call centre, operations centre, or facilities help desk
- High attention to detail, time management, and administrative accuracy
- Excellent phone manner and ability to communicate professionally across teams
- Experience using Microsoft Office Suite and CMMS platforms
- Adaptable, reliable, and responsive to changing priorities

**Desirable**:

- Exposure to property, facilities, or trade-related environments
- Certificate IV in Customer Service or similar
- Prior experience with multiple client accounts and dispatch coordination

**Workplace Flexibility**

This full-time role is based onsite in the **Adelaide CBD**with a **37.5 hour**work week. This evening and weekend role includes **weekday shifts from 2pm-10pm**, with **weekend shifts**scheduled either in the evening or during the day. Two weekdays off are rostered. Penalty Rates are included in the salary.

A hybrid work arrangement is available following the completion of the probation period. Internal training and support will be provided.

**Why Join BGIS?**

✔ Be part of a collaborative, people-first team culture
✔ Support public and private clients across essential infrastructure
✔ Convenient CBD location close to public transport
✔ Gain exposure to a wide range of building and facilities services
✔ Opportunity to grow in a global FM organization
✔ 2 paid volunteer days per year
✔ Internal mobility and succession planning opportunities

**How to Apply**

If you're an engaging and detail-driven service professional seeking a permanent role in a facilities management setting, we would love to hear from you.

**Eligibility**

Applicants must have full working rights in Australia.

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

  • Customer Service Officer

    3 days ago

    Greater Adelaide SA, Australia HAYS Full time

    Put your excellent customer service skills to use and join a supportive team within the logistics industry! **Your new company** This is an exciting opportunity for a customer-centric and results-driven officer to join the Transport and Logistics industry! **Your new role** As the Customer Service Officer, it will be your role to service clients with...

  • Customer Service Officer

    2 weeks ago

    Greater Adelaide SA, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: 498755 **Work type**: Fixed Term Full Time **Location**: Adelaide **Categories**: Customer Service Team The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the...

  • Customer Service Officer

    1 week ago

    Greater Adelaide SA, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    **Job no**: 498862 **Work type**: Fixed Term Full Time, Ongoing Full Time **Location**: Adelaide **Categories**: Customer Service Team The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is...

  • Customer Service Officer

    7 days ago

    Greater Adelaide SA, Australia HAYS Full time

    Join a state government department to provide exceptional customer service **Your new company** This State Government Department are responsible for an essential service relating to housing within South Australia. They are seeking multiple customer service officers to join them until the end of the financial year to assist in managing customer phone...

  • Customer Service Officer

    1 week ago

    Greater Adelaide SA, Australia Device Technologies Australia Full time

    **About Us** Haines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling. Haines works in consultation with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients. **About the role**: The **Customer Service...

  • Customer Service Officer

    2 weeks ago

    Greater Adelaide SA, Australia Downer Group Full time

    Opportunity to work with a great team on the SAHA Contract - Monday - Friday - Adelaide Office CBD - On-going training and career development - Attractive hourly rate! We have an opportunity for Operational Support Administrator to join the team member in Adelaide, SA. In a helpdesk environment, the Operations Support Administrator is responsible for...

  • Customer Service Officer

    3 days ago

    Greater Adelaide SA, Australia HAYS Full time

    Join this reputable manufacturer and distribution company and be part of their excellent customer service team **Your new company** This leading precious metal manufacturer and distributor is looking for a Customer Service Officer to join their team to deliver exceptional, efficient, and professional levels of customer service within their precious metals...

  • Customer Service Officer

    1 week ago

    Greater Adelaide SA, Australia Vinidex Pty Ltd (Australia) Full time

    Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. Vinidex For over six decades, Vinidex has been leading the way - setting the industry benchmark for pipeline systems and solutions. Our legacy spans across...

  • Customer Service Officer

    16 hours ago

    Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Adelaide, SA - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. The Unique Student Identifier (USI) is a...

  • Customer Service Officer

    2 weeks ago

    Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Arndale branch.**: - **Permanent full time position - 33.5 hours per week.**: - **Ongoing training and development available to grow your career.** **How will I help?** You'll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By...