Assessment Officer

1 week ago

Melbourne, Australia Victorian Building Authority Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Building Authority

**Salary**: $72,751 - $80,545

Occupation: Regulatory Governance and Compliance

Reference: VG/1283

Our Complaints and Statutory Referrals team are looking for a new team member with experience in complaints case management.

An Ongoing, Full Time opportunity currently exists, for an enthusiastic, results driven person to join the Complaints and Statutory Referrals team.

As an Assessment Officer you will be responsible for case managing matters received by the Complaints and Statutory Referrals team, with core functions including the assessment and evaluation of building and/or plumbing complaints; building surveyor termination requests, and referrals and notifications from building surveyors.

The role will undertake effective case management and assessments in accordance with relevant legislation and VBA guidelines, as well as initiating appropriate courses of action, including achievement of compliance, warnings, triage for investigation, referrals to other agencies.

The role also focuses on liaising with a range of stakeholders, delivering the VBA's customer service imperatives and maintaining relevant case management systems.

**Who we are looking for**:

- Experience working within a legislative or regulatory environment and/or in a relevant industry profession.
- Excellent verbal and written communication, interpersonal and negotiation skills, including the ability to explain legislation, policy and technical concepts to stakeholders using clear and concise language.
- Experience in complaint case management functions in a complex environment.

**VBA Commitment**

We value and encourage flexibility for all, and so we support all our roles to be worked flexibly in some way, including part-time, to support a diverse, adaptive, and high-performing workforce. We encourage you to discuss flexible work options with the hiring manager during the recruitment process.

**Working at the VBA - what you can expect**
- A hybrid working model
- Challenging work and a continuous learning environment
- Flexible work options including part-time, compressed work schedules, flexible start and finish times, and purchased leave options.
- A competitive salary, 10.5% superannuation and an annual Agility Allowance

**How to Apply**:
We require you to upload:

- A detailed copy of your resume
- A cover letter outlining your relevant experience and how you feel it aligns to the role.

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