Customer Support Representative

5 days ago


Welshpool, Australia Komatsu Full time

**The Opportunity**:
Join our Customer Support Centre as a Customer Support Representative/Spare Parts Interpreter.

This role provides high level support to internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include:

- Delivery of high-quality parts interpretation in a timely and professional manner through analysing parts books & other systems to supply correct parts
- Provide customers with accurate estimates of lead time & cost utilizing the Komatsu inventory and parts pricing systems
- Promote the company and its products positively, promoting and following quality assurance processes, identifying and reporting any problems and suggesting remedies
- Maximise sales through proactively engaging with customers and providing solutions
- Provide exceptional customer service resulting in a positive customer experience

**Role Located**: Welshpool

**Komatsu benefits**:

- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: Earn $5,000 (plus an additional $1,500 for HD Fitters) for referring a new employee to Komatsu

**What we are looking for**:

- Ability to work in a fast-paced environment
- Ability to work within a 24/7 roster with varying start, finishing times, weekend and Public Holiday coverage as required (day shift only)
- Ability to demonstrate exceptional customer service skills and build strong working relationships
- Intermediate to advanced computer skills with Microsoft suite; Microsoft AX experience will be highly regarded
- Knowledge of mechanical equipment and mechanical aptitude desirable however not essential
- Current drivers’ licence is essential
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._



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