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Medical Receptionist

3 weeks ago

Keilor East, Australia East Keilor Clinic Full time

**MEDICAL RECEPTIONIST - EXPERIENCED CANDIDATES ONLY**

**PLEASE DO NOT APPLY UNLESS YOU HAVE DEMONSTRATED EXPERIENCE WORKING IN A MEDICAL PRACTICE AND ARE PROFICIENT WITH BEST PRACTICE SOFTWARE.**

**Essential Requirements**:

- **Minimum 1-2 years’ experience working in a general medical practice.**:

- **Proficiency with Best Practice software is mandatory.**:

- Demonstrated ability to manage a busy front desk with professionalism, accuracy, and care.

**Key Responsibilities**:

- Provide a warm, courteous, and professional first point of contact for patients and healthcare providers.
- Greet and assist patients, process Medicare and DVA billing, and handle EFTPOS transactions.
- Answer phone calls, schedule appointments, and manage the appointment book to optimise doctors' availability.
- Inform patients of practice policies regarding appointments and billing.
- Handle patient queries and concerns with sensitivity and discretion.
- Reconcile daily payments and perform end-of-day balancing.
- Maintain cleanliness and order in reception, treatment rooms, waiting areas, and staff areas.
- Coordinate with healthcare professionals and respond appropriately to emergency situations.
- Perform electronic claiming, reconciliation, and follow-up of outstanding accounts.
- Open and distribute mail, and assist with general administration tasks as needed.
- Adhere to infection control and cold chain management procedures.
- Contribute to accreditation and quality improvement processes.
- Secure the premises at the end of each shift.
- Attend staff meetings and training sessions as required.

**What We Offer**:

- Supportive and respectful team environment - **non-corporate and doctor-led.**:

- Flexible working arrangements.
- Opportunity for growth and additional hours over time.

**If you do not have prior experience in a general medical practice and are not proficient in Best Practice software, we kindly ask that you do not apply.**

**Job Type**: Casual

Pay: $30.00 - $31.00 per hour

Schedule:

- 8 hour shift

Work Location: In person