Principal Advisor

1 week ago

Gold Coast, Australia Education Full time

**About Us**:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

**About the Role**:
Responsibilities include, but not limited to;
- Lead and manage the Regional Information and Complaints team to deliver timely and effective customer complaint management for regional schools.
- Provide authoritative strategic and operational advice to regional leaders on a wide range of legislative, policy and procedural issues.
- Oversee governance processes that manage the regions enquiries and complaints in line with the Department's Customer Complaints Management policy and procedure, including reporting and records management.
- Provide authoritative advice and support to regional staff to ensure the regional office has quality systems and governance processes for the management of complaints, internal and external communications, appeals and other high level correspondence.
- Manage, on behalf of the Executive Director, the preparation of complex reports, submissions and briefs, in accordance with the Department's processes.
- Establish and maintain effective liaison, communication and collaboration processes with Queensland state schools, together with major partners and other relevant agencies and stakeholders.

Please refer to the attached role description for any mandatory requirements for this position.

**How to Apply**:

- Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
- A 2-pg response to the 'How you will be Assessed' section of the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Principal Advisor, Autism Spectrum Disorder

    7 days ago

    Gold Coast, Australia Education Full time

    **Your Opportunity**: As the Autism Spectrum Disorder (ASD) Principal Advisor you will: Provide leadership and direction in the planning and implementation of State Schools Division priorities, ensuring that the outcomes are aligned to, and supportive of, the department's agenda for improvement in schools. Provide high level strategic advice to senior...

  • Principal Advisor

    3 days ago

    Gold Coast, Australia Transport and Main Roads Full time

    In the role of Principal Advisor, Network Events you will Lead and develop appropriate event transport plans and processes in conjunction with TransLink business partners, including but not limited to service plans, controller sheets, staff rostering, operational communications, customer communications, revenue assurance and customer service arrangements....

  • Principal Advisor

    1 week ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Principal Advisor - Medical Workforce to lead and coordinate medical workforce functions including recruitment, retention, rostering, credentialing, strategy, initiatives, tools, reporting and transactional activities for the Sunshine Coast Hospital and Health Service (SCHHS). Live, work and play on the beautiful Sunshine...

  • Principal Advisor Workforce

    2 weeks ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Principal Advisor Workforce to assist the Director, Workforce Advisory in the provision of employment advice and case management across the Sunshine Coast Hospital and Health Service (SCHHS). The position is responsible for providing specialist employment advice to deliver significant and consistent outcomes in accordance...

  • Eoi - Principal Advisor, Regional Inclusion - North

    16 hours ago

    Sunshine Coast, Australia Education Full time

    About us Our commitment in the inclusive education policy means that children and young people across Queensland from all social, cultural, community and family backgrounds, and of all identities and all abilities will be able to: attend their local state school or education centre and be welcomed, access and participate in a high-quality education, fully...

  • Principal Finance and Business Advisor

    1 week ago

    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Principal Finance and Business Advisor to provide high level business management analysis and advice enabling the service line to deliver quality, cost effective services that are consistent with the strategic and operational directions of the Sunshine Coast Hosptial and Health Service. As a member of the Finance and...

  • Principal Education Officer, Students in Care

    7 days ago

    Gold Coast, Australia Queensland Government Full time

    About the Department of Education The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Principal Advisor, Regional Inclusion

    3 days ago

    Sunshine Coast, Australia Education Full time

    **About the Department**: The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Principal Advisor, Education Services

    1 week ago

    Gold Coast, Australia Queensland Government Full time

    About the Departmentof Education The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Workplace Health and Safety Advisor

    3 days ago

    Gold Coast, Australia Queensland Government Full time

    Your Opportunity The Department of Education is committed to the health, safety and wellbeing of our employees, students and anyone else involved with our schools and workplaces. The Workplace Health and Safety Advisor reports to the base school Principal with Upper Coomera State College for operational and administrative matters and to Central Office, for...