Principal Advisor

2 weeks ago

Gold Coast, Australia Education Full time

**About Us**:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

**About the Role**:
Responsibilities include, but not limited to;
- Lead and manage the Regional Information and Complaints team to deliver timely and effective customer complaint management for regional schools.
- Provide authoritative strategic and operational advice to regional leaders on a wide range of legislative, policy and procedural issues.
- Oversee governance processes that manage the regions enquiries and complaints in line with the Department's Customer Complaints Management policy and procedure, including reporting and records management.
- Provide authoritative advice and support to regional staff to ensure the regional office has quality systems and governance processes for the management of complaints, internal and external communications, appeals and other high level correspondence.
- Manage, on behalf of the Executive Director, the preparation of complex reports, submissions and briefs, in accordance with the Department's processes.
- Establish and maintain effective liaison, communication and collaboration processes with Queensland state schools, together with major partners and other relevant agencies and stakeholders.

Please refer to the attached role description for any mandatory requirements for this position.

**How to Apply**:

- Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
- A 2-pg response to the 'How you will be Assessed' section of the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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