Receptionist/admin Assistant

**Description**:

- Be the first point of contact for a growing mental health and disability services NFP
- Varied role across reception and other administrative duties
- Part Time (Thur & Fri 9am - 5pm & 4 hours on a Wed), on-site parking and safe work environment

About You
Are you helpful and considerate to others and love to provide a great experience through every interaction? Are you organised and conscious of health & safety in the workplace? Do you enjoy variety and contributing to a team environment? If so, this could be the perfect role for you.

**In addition, you will have**:

- Proficiency in Microsoft Office / 365 (Word, Excel, Outlook, SharePoint) and customer management systems
- The ability to effectively and quickly build rapport with people
- An approach of flexibility, patience, empathy, initiative and emotional resilience
- Excellent written and communication skills
- Sound judgement and maintaining confidentiality of information

It is a requirement of this position to be fully vaccinated against COVID-19 and meet all compliance requirements in relation to NDIS Work Screening, Working With Children’s Check, work rights and possess a current & valid driver’s license.

About the Role

The role will be onsite and located at Ermha’s Estate One office in Dandenong Sth. This role functions as receptionist to our Head Office and administrative assistant to our Corporate teams including Fleet & facility’s & HR.

The Receptionist & Administration Worker will be the first point of contact for all incoming telephone calls from stakeholders, potential service users, current participants, their carers and families, therefore the focus of the role will be, to provide high quality, efficient and effective reception services to all telephone callers, visitors and staff. The role will also be required to undertake administrative tasks to support the efficient running of client service delivery and corporate administration in the South East Region.

**The role entails**:

- Supporting fleet & facility’s management process & assets
- Adhering to COVID safe worksite plan, supporting risk management, distribution of PPE equipment
- Mailouts, printing, filing, updating information and ID cards
- Staff compliance administration
- Developing professional relationships with staff, external stakeholders and our clients
- Use of a variety of systems and navigating multiple platforms

While ermha365 continues to operate face-to-face services through COVID-19 we are taking appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all COVID-19 standards, requirements and processes including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

What we can offer you

ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

- Opportunity to have a career that changes lives
- Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
- Flexibility in working hours to suit work life balance
- A supportive team environment that is engaging and inspiring
- A competitive total package - Payed within the SCHADS award with the ability to salary package

About ermha365

This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria/NT.
We’re a lifeline for people who often feel like “a square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted.
In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice.
We believe in the potential of everyone. We never give up, and we never give in.
If you’re resilient, like a challenge and want to be part of transforming people’s lives then please contact us.

Diversity and Inclusion