Mortgage Connect Team Leader

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at HSBC (not for Hatch)**

Hatch is supporting HSBC to find a great Mortgage Connect Team Leader to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like HSBC.

**About the role at HSBC**

This exciting opportunity will lead and motivate a Mortgage Connect team to optimum performance levels to achieve agreed targets contributing to the WPB Strategy and Objectives. Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives. Manage performance through regular, effective reviews, addressing performance issues according to the HSBC policies and procedures. Conduct development reviews and recommend training and development plans. Deliver all departmental KPI's, achieving set targets and objectives within the inbound, all ancillary areas, outsource and overflow services.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Project Coordination - Coordinate people and processes to ensure the effective and timely running of a project
- Data Analysis and Reporting - Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
- Problem Identification - Identify the problems and needs of key stakeholders to guide data analysis

**Strengths**
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Numerical problem solving - Works with numerical information and performs mathematical calculations to solve problems

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like HSBC.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $85,000.00 per year

Work Location: In person

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