Connections Team Leader

2 weeks ago

Sydney, New South Wales, Australia MyCareSpace Full time $90,000 - $120,000 per year

Company Description

At MyCareSpace, we're on a mission to empower Australians living with disability and their families by connecting them with the right NDIS supports. By 2026, we aim to reach one million people — and you could help lead the way.

Why This Role Matters

As the Connections Team Leader, you'll guide a passionate team that makes an immediate difference every day. You'll make sure service requests are actioned quickly, connect participants with trusted providers, and keep the team running smoothly.

This is a role where
leadership meets purpose
— and your impact will be felt across the organisation and the disability community.

What You'll Do

  • Lead & Inspire
    : Support, motivate, and guide your team to deliver exceptional service.
  • Make Connections Happen
    : Ensure NDIS participants are quickly linked with providers who truly meet their needs.
  • Solve & Improve
    : Troubleshoot challenges, improve processes, and keep everything running efficiently.
  • Work Across Teams
    : Partner with our Provider team to bring new providers and services onboard and maintain strong relationships.
  • Spot Trends
    : Use data insights to identify what's working — and where we can grow.
  • Be the Go To
    : Act as the key contact for your team, senior management, and providers.
  • Scale our Impact
    : Act as a catalyst for growth through close collaboration with our Allied Health specialists and Allied Health providers to help people avoid waitlists and get them into therapy via our Onboarding service

What We're Looking For

  • Proven leadership experience (bonus points if in health, disability, or customer service).
  • A problem solver who thrives on creating better systems and outcomes.
  • Strong communicator who can handle tough conversations and build relationships.
  • Comfortable working with CRMs and data to guide decisions.
  • Passion for making a difference in the disability sector.

Why Join MyCareSpace?

  • Impact that matters
    : Every connection your team makes helps someone live more independently.
  • Flexibility
    : Work both remotely or in office, with a healthy work–life balance.
  • Growth & Innovation
    : Be part of a fast-growing organisation driven by purpose.
  • Supportive culture
    : We back each other, celebrate wins, and learn together.

If you're ready to
lead with purpose
and be part of a team making a real difference, we'd love to hear from you. If you are interested in the role please email your resume and a cover letter explaining why you think you are suited to the role.

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