Assistant Operations Officer

7 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Assistant Operations Officer**
**Clerk Grade: 5/6**
**Employment Type: Full-Time, Temporary up to 12 months with potential for Ongoing**
**Location: Parramatta location with hybrid working**
**DCS Division: Revenue NSW - Taxes & Grants**

**About the role**

The Tax Debt branch is responsible for resolving debt for Business Taxes, Land Tax and Duties products as well as educating and assisting customers in meeting their ongoing tax obligations.

Do you have debt collection experience and a background in customer service? Are you a critical thinker, with a keen eye for detail and the ability to mentor, coach and develop staff?

If this sounds like you, we have exciting opportunities for you to join our dynamic Business Taxes Debt Team as an Assistant Operations Officer.

**Your day-to-day**
- Review complex matters and provide professional legislative and procedural advice to customers and staff
- Coach and develop staff, undertake staff quality assurance reviews to identify training needs and uplift capability within your assigned team
- Analyse customer information using external and internal data sources and make appropriate debt resolution recommendations
- Maintain comprehensive and up to date knowledge of legislation, policies, procedures and business rules
- Contribute to change through continuous improvement and innovation
- Report regularly to team leaders on coaching and development outcomes

**To be successful in the role you will demonstrate**:

- **A positive ‘can-do’ attitude and ability to develop effective relationships with staff and other stakeholders
- Problem solving, analysis and decision-making skills
- Ability to manage competing priorities while maintaining attention to detail
- High ethical standards and a commitment to maintaining confidentiality
- Excellent communication skills and coaching experience
- Professional judgement, sensitivity, and initiative when dealing with customers
- Business, accounting or finance qualifications would be highly regarded.

**What we need from you**:
**Provide an up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.**

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 5/6, with the base salary for this role starting at $97,027 base plus superannuation

**Closing Date: 22nd May 2025, Thursday at 10am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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