Administrative Assistant

2 weeks ago

Murwillumbah, Australia Ascending Psychology Full time

**Administrative Coordinator - Ascending Psychology**

**Location**: Murwillumbah, NSW
**Employment Type**: Part-Time

**About Us**

Ascending Psychology is an outpatient clinical psychology practice offering individual therapy, group therapy, and psychological assessments. We provide a wide range of evidence-based practices across the lifespan and in various referral contexts. Our team is dedicated to delivering high-quality psychological services while maintaining a professional, organized, and welcoming environment.

**Role Overview**

We are seeking a highly organized and detail-oriented **Administrative Coordinator** to support the daily operations of our practice. The role involves managing appointments, processing payments, handling client inquiries, maintaining accurate records, and ensuring the smooth flow of administrative tasks.

**Key Responsibilities**
- **Client Coordination & Scheduling**:

- Manage appointment bookings, reschedules, and cancellations via our practice management system (Splose).
- Maintain communication with clients regarding appointments, invoices, and general inquiries.
- Ensure accurate documentation of client records and compliance with confidentiality standards.
- **Billing & Payments**:

- Process payments, issue invoices, and track outstanding balances.
- Reconcile daily transactions and follow up on overdue payments in line with practice policies.
- Manage Medicare, private health insurance, and third-party payments.
- **Administrative & Office Support**:

- Ensure all reports and documents are prepared, stored, and filed correctly.
- Support practitioners with administrative tasks, including referral processing and document organization.
- **Practice Operations & Compliance**:

- Ensure all policies and procedures are followed to maintain efficiency and compliance.
- Assist with onboarding new staff and maintaining practitioner documentation.
- Implement structured workflows to track outstanding tasks, payments, and client communications.

**Skills & Experience**
- Previous experience in medical/psychology practice administration or a similar role.
- Strong organizational and time-management skills with attention to detail.
- Proficiency in practice management software (Splose preferred) and Microsoft Office/Google Suite.
- Ability to handle sensitive information with confidentiality and professionalism.
- Excellent communication skills, both written and verbal.
- Ability to work independently while collaborating with a team.

**Why Join Us?**
- Work in a professional, supportive, and dynamic team environment.
- Gain experience in a well-established and growing psychology practice.
- Opportunity for professional development and long-term career growth.

**To Apply**:
Send your resume and a brief cover letter

**Job Type**: Part-time

Pay: $24.54 - $40.53 per hour

Expected hours: 16 - 24 per week

Schedule:

- 8 hour shift

**Experience**:

- Medical administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 01/04/2025

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