Noc Manager

2 weeks ago

Melbourne, Australia Ontrack Systems Full time

Work Type: Work from office location

**Responsibilities**:
Lead NOC verticals and act as a SPOC for all operational and tactical issues

Ownership of NOC SLA/KPIs and provide direction to enhance the performance.

Manage onshore and offshore operation in an integrated way to deliver a seamless customer

experience.

Ensure all the functional requirements under NOC are aligned to customer overall business and

operational expectations.

deliverables.

Develop individual functional KPIs that are aligned to overall NOC SLAs

Represent NOC in cross functional meetings and performance improvement plans.

**Experience**:
15-18 Years of experience in Assurance domain in Telecom space

Skillset Requirements:
Good Knowledge of a range of Leading OEM products across technologies

Ability to manage complex and large NOC operations.

Excellent People management skill

Must have good communication skills (written & verbal)

Customer focused.

Ability to understand the network operation dynamics and negotiate with customer to

implement Changes.

Managers / Supervisors / Team Leaders

As a person with responsibilities for the management of employees you are expected to provide

leadership and support to workers in understanding and meeting work health and safety policies and

procedures.

Staff

As a worker you play an important role in helping keep the workplace safe and operating within the

workplace health and safety standards.

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