Network Operations Specialist

2 days ago

Melbourne, Australia Profusion Group Full time

Remote Working
- Investment Management
- Network Operations

**About The Company**

One of the world’s largest investment management companies, changing the way the world invests.

Investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. Here, they grow by doing the right thing for the people we serve. And so can you.

**Our Team & Opportunity**

Our global Network Operations Centre (NOC) team provides Tier Two NOC support across Asia-Pacific operations. The primary responsibilities of the team typically include administering, maintaining, monitoring and troubleshooting the organisation’s computer networks.

Their Network Operations Specialists are ultimately responsible for the successful Service Transition of new or changed network services support by the NOC received from Tier Three Network Engineering build teams & Technical Services Groups.

**What you will do**
- Provides Tier Two and Tire Three level network operational support services, which includes but is not limited to supporting large scale network installations, special projects, Operational Acceptance of new network environments
- Participates in Major Incident Management Calls and activities, identifying network performance issues and trends with the help of network troubleshooting tools like wireshark, Splunk, Netops (e.g., Identifies failing network components, reviews firewall for blocks, tracing of network traffic).
- Coordinates resolution activities with IT groups across systems and platforms (e.g., Availability Team)
- Work with Build organization to ensure smooth transition of new environments to the NOC
- Identifies potential opportunities and works to implement automation of manual tasks to improve the day to day operations of the NOC.
- Complies with Information Technology & Information Security policies and procedures

**What we are looking for**
- A Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or other related field, coupled with demonstrated Network Operations experience
- Knowledge and experience with Infinistream Sniffer, APCON and other Packet Analyser would be well regarded
- Knowledge and experience with the following technologies: Cisco IOS, Nexus OS, Juniper Junos, Cisco ACI, F5 Load Balancing, WAN, DNS, DHCP, IPSEC and AWS Direct Connect.
- Experience working with the following platforms: Brocade Switches, Cisco platforms, Juniper routers, Cisco ASA Firewall, Palo Alto Firewall, Aruba Wi-Fi and F5 Big IP.
- Experience with Service Now is preferred or similar comparable ITSM tool.
- Ability to remain calm while multi-tasking and working under pressure in a fast-paced environment

**Specialisations that will make an impact**
- Cisco Certified Network Associate (CCNA) certificate
- Cisco Certified Network Professional (CCNP) certificate
- Network experience with a financial organization is strongly preferred

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