Case Manager

1 week ago

Newcastle, Australia HAYLO People Full time

Join a Business that looks after its People and Truly Cares
- Flexible Hours & Work From Home 3 days a Week
- Positive Team Culture working with Experienced Leaders & Specialists

HAYLO People are a specialist recruitment agency within personal injury and have partnered with a well-known and people-focused insurer to support in this recruitment.

Join a team that focuses on what matters, helping people and looking after its team members. Use your previous experience within any NSW Workers Compensation Scheme and move into a portfolio of tail claims in a business with lots of exciting growth next year.

The team is based in Newcastle CBD and provides flexible working hours and up to 3 days working from home. They offer an open, transparent, and respectful culture where your experience and passion for RTW are valued, and lots of career development opportunities within the business.

**This is a permanent full-time role.**

**The role**:

- Manage a weekly tail portfolio supporting injured workers through their claim journey.
- Identify opportunities to drive better claims outcomes for the injured workers, reviewing treatment plans and liaising with medical practitioners.
- Proactive engage with all internal & external stakeholders to ensure the best quality customer service is delivered.
- Manage payments and ensure files are updated and task actions timely.

**About you**
- An experienced case manager with workers compensation case management knowledge from any NSW scheme.
- You will be passionate about delivering superb customer experiences and enjoy working towards outcomes.
- You will excel in speaking to people and be a strong verla & written communicator, providing consistent updates.
- Have a genuine, caring nature that puts people at the heart of what you do.
- An organised person who demonstrates strong time management skills and prioritisation.

**Benefits**
- Market-leading salary package
- Annual performance incentive
- Great company discounts at well-known brands
- Flexible working hours and the option to work from home 3 days a week.

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