Trainee Case Manager

1 week ago

Newcastle, Australia HAYLO People Full time

Move into the industry that is focused on helping others and gain full training
- Use your nursing, customer service, healthcare skills to retrain in a new field
- $70,000 - $75,000 + Super + flexible working from home arrangements

Use your existing healthcare, nursing or medical customer service skills with your high levels of empathy to make a difference. With full training, transition into a Trainee Case Manager position supporting injured workers, guiding them through the recovery and return to work process.

HAYLO People are a specialist recruitment agency supporting people finding a role within insurance and personal injury claims. We are working with a trusted and well known insurer. They have an opportunity to join their thriving business as a Case Manager supporting injured workers through the recovery and return-to-work process. Full training will be provided by dedicated leaders and specialists in the business. Once fully trained, you will manage a portfolio of claims.

This is a permanent full-time role with flexibility to work from home up to 3 days after initial training within their office based in Newcastle CBD.

**The role**
- Support people who have been injured at work and guide all parties (injured worker, employee, etc) through each stage of the claims process
- Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
- Manage weekly payments and provider invoices

**About you**
- You are passionate about delivering a superb customer experience and enjoy working towards outcomes for all parties
- You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
- You are an organised person who demonstrates strong time management and prioritisation skill
- A true team player who supports peers and loves helping others

**Benefits**
- Salary: $70,000 - $75,000 + super + discounts & benefits
- Extensive well-being initiatives and discounts across a number of insurance products
- Onsite learning & development team with a structured career pathway

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