Eligibility Specialist

**ELIGIBILITY SPECIALIST - MELBOURNE, VIC**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

We are looking for an Eligibility Specialist based in our Melbourne office.

**You'll be responsible for**
- Making initial liability decisions within the quality decision making framework
- Assessing the need for referrals and investigative tools to expedite information gathering
- Demonstrating strong customer service and time management skills
- Ensuring a positive service experience for our stakeholders and providing effective strategies for liability outcomes
- Accurate assessment, determination and calculation of entitlements on accepted claims

**About you**
- Experience in the high-risk eligibility segment or as a technical manager is preferred.
- Experience in Personal Injury & Worker's Compensation
- Basic understanding of the WIRC Act 2013 and associated Worksafe policies and guidelines pertaning to initial entitlement determinations
- Strong customer service attributes incorporating excellent written and verbal communication skills
- Ability to meet deadlines
- Knowledge of Worksafe operating models and IT systems

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**What’s on offer?**
- Access to on-demand lifelong learning to take control of your career development
- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you’re able to take care of your personal life
- Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

LI-AllianzAU

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 72984

**Position Cluster**:

- Non-Executive