Eligibility Entitlement Specialist

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**About the Role**:
As an Eligibility Entitlement Specialist, you will join the leadership group within GB’s Eligibility Branch. This role supports the eligibility function by providing senior technical advice and support to Eligibility Officers relating to complex Eligibility decisions. You will also engage with various parties, both internally and externally to ensure that all factors are being taken into consideration relating to making sustainable eligibility decisions and you will use your expertise to provide coaching and mentoring to more junior team members within the Eligibility space to increase their capability with a view to promote growth and learning within eligibility overall.

This is an interesting role where you will be able to put your problem solving, investigative and technical skills to use each and every day - no two claims are the same You will be joining a team dedicated to continuous improvement and providing opportunities to its people - it is an exciting time to join the Eligibility team at GB

This position will be a 12-month full-time contract position, which offers fantastic flexible working opportunities as well as ongoing opportunities to continue your career journey with the GB team upon the completion of this contract position.

**Responsibilities**:
**Your responsibilities will include**:
***
- Providing a cost effective, professional and customer focused workers compensation claims management service for all WorkSafe clients by supporting the Eligibility team members to make sustainable and fair decisions relating to the lodgment of Workers Compensation claims
- Determining liability for claims of a complex nature within the designated 28-day claims determination timeframe
- Acting as a technical reference point for other team members, such as Eligibility Officers, by providing technical advice and mentoring with a view to increase capability and reach the right outcome for Injured Workers and Employers as well as the Work Cover scheme in Victoria
- Collaborating with other claims departments such as our Legal, Technical, and Dispute Resolution teams to deliver sustainable and well-informed decisions that are supported by holistic reviews based on input and advice by our broader teams of claims experts

Qualifications:
**We’re looking for a Workers Compensation expert who also has**:

- High level of workers compensation claims experience or demonstrated experience in a similar role is essential to your success (ideally in Eligibility, however all areas of Workers compensation will be considered)
- Experience in client service role
- Knowledge of general business and administrative practices
- High level of analytical skills, attention to detail, and critical thinking
- Coaching and mentoring skills and experience
- A motivated disposition, with a passion for delivering quality outcomes for your customers

**To apply**

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- To be considered for this opportunity you must have right to live and work in Australia when applyin_
- g._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._