Rental Administration Support

2 weeks ago

Welshpool, Australia Phoenix Source & Select Full time

This client is a leader in the Material Handling and Access Equipment Industry and is committed to providing customers with quality products, professional advice and the best possible service.

If you are looking for an opportunity with a privately-owned national company with a proven track record of providing long term employment with world-class brands and facilities this could be your opportunity for a rewarding career change.

Primary Responsibilities:

- Receive and manage incoming calls from Customers
- Convert Incoming calls to Orders
- Qualifying Rental leads and closing off in CRM.
- Quote and provide information to customers
- Generate customer damage estimates and secure Purchase Orders.
- To enhance customer satisfaction and loyalty
- Assisting with machine allocation, ensuring all customer orders have been fulfilled.
- Liaising closely with our Work Shop checking machine availability and status.
- Provide back up when required to process rental agreements On/Off Hire.
- Carry out Site Spec up as required
- Ensure After hours calls have been actioned
- General administration as required i.e. spreadsheets

About You:

- Previous Customer Service experience
- Sales and Hire industry background would be an advantage, but not essential
- Ability to maintain a professional and positive attitude at all times
- Display high level of motivation and drive
- Good verbal and written communication skills
- Intermediate computer skills (Microsoft Office, etc.)
- Ability to handle several tasks simultaneously
- Proven planning and organising ability
- Ability to problem solve in a practical, timely and professional manner
- Ability to develop and maintain customer relationships (internal & external).
- Demonstrates initiative

What's on Offer:
Competitive market salary package commensurate to skills and experience level. The positive can-do environment in a large growing organisation.

An opportunity to expand your skills set with the best in the business This is a rare opportunity not to be missed.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Perth, WA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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