Printroom Service Delivery Specialist

1 week ago

Melbourne, Australia FUJIFILM Full time

**OUR STORY**

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

**THE OPPORTUNITY
Joining FBAU as a Printroom Service Delivery Specialist will involve:

- Be a trusted advisor to our customer by delivering a great service and building a strong relationship.
- Complete all customer work to the FBAU quality standards.
- Accountable for delivering Service Level for their sites in accordance with contracted agreements.
- Advise customers of the most efficient quality and cost effective solutions to meet their design, print and distribution requirements.
- Day to day management as the FBAU representative of service delivery at a customer site within their operational domain.
- Customer requests are monitored and prioritised environment according to complexity and urgency to satisfy customer demands in a high volume production.
- Changes to priority, schedule and customer requirements are managed and communicated to all relevant stakeholders.
- Effectively manage workflow to maximise productivity. Wastage is managed to best practice benchmarks.
- Identify and implement opportunities for process improvement.
- Consumable stock is monitored and managed at efficient levels.

**YOUR EXPERIENCE
An experienced Professional in Printing, you will bring the below valued skills to our business:

- Previous printroom or mailroom experience
- Previous experience in a service delivery environment with exceptional customer service skills
- Prior experience in a print centre environment
- Ability to manage a self-sufficient digital print operation with mínimal supervision
- Ability to direct and manage efficient workflow.
- Literacy and Numeracy skills
- Minimum Secondary Education - Year 12
- Certificate 3 in Printing and Graphic Arts (or Mailroom), or the willingness to participate in a workplace program to obtain this qualification.
- Intermediate Microsoft Office software skills

**BENEFITS:
- 12 weeks full pay parental leave
- In house training and development and Generous Educational Assistance policy
- Diverse Career Development opportunities
- Employee Discounts through our “Gold Pass” rewards platform
- Income Protection and Life Insurance
- Salary Packaging & Novated Leasing available

**OUR COMMITMENT
**Diversity & Inclusion**

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy
The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU.
- **

For further info you can also contact **Azmine Amer, Recruitment Business Partner **on **+61 2 9856 5972.

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