Implementation Consultant

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

**Department Focus**:
Meet Deliverect's Implementation & Consultation team A dedicated group of experts passionate about helping our enterprise clients succeed. We partner with clients to truly understand their business, then craft smart technical plans to seamlessly integrate our platform with their operations.

Our goal is to help them streamline processes, boost efficiency, and achieve their ambitious business objectives. With a friendly approach that combines project management, technical know-how, and a drive for continuous improvement, we provide tailored support to ensure clients get the very best from Deliverect.

**Your Impact**:
As an Implementation Consultant at Deliverect, you will be pivotal in ensuring new clients, from SMB to Enterprise accounts, successfully adopt and integrate into our platform. Your expertise in guiding clients through seamless implementations will directly contribute to their long-term success and satisfaction, playing a crucial role in Deliverect's growth and impact on the evolving B2B SaaS landscape.

**This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Sydney office and 2 days from the comfort of your home.**

**What you will do**:

- Lead multiple implementation projects for a diverse range of clients (SMB, Mid-Market, Enterprise/Key Accounts), managing timelines, client expectations, and collaborating with Sales, Customer Success, and Engineering teams for successful delivery.
- Deliver comprehensive training sessions to clients and partners, equipping them with the knowledge and tools to effectively utilize the Deliverect platform, and provide hands-on support during and post-implementation to resolve technical issues.
- Identify, diagnose, and resolve technical issues encountered during the implementation process, escalating complex problems to Engineering or Product teams and ensuring timely resolutions for clients.
- Collaborate with internal Product and Engineering teams to relay client feedback, contributing to platform enhancements and ensuring a seamless transition of clients to the Customer Success team post-implementation.
- Proactively identify and pursue opportunities to refine implementation workflows, streamline operational processes, and elevate the overall client experience, sharing insights with the Professional Services team.

**What you will bring**:

- 3-5 years of experience in technical implementation, customer support, or solutions consulting roles, preferably within the SaaS industry.
- Proven experience in project management, including managing timelines, resources, and stakeholder expectations, utilizing tools like JIRA or Asana.
- Technical proficiency in working with APIs, data management, and system integrations, including hands-on experience with tools like Postman for API testing.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.
- Great interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.
- Experience with CRM platforms (e.g., HubSpot) and ticketing systems (e.g., Zendesk).
- A solutions-driven mindset with a commitment to customer success and the ability to anticipate and address client needs proactively.

**Nice to Have**:

- Background in or strong understanding of the hospitality, food tech, or POS systems landscape.

**Join Our Innovative Journey**:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

**What You'll Gain by Joining Us**:
**Invest in Your Growth-**We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

**Solve Meaningful Challenges-**Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

**Drive Innovation-**Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting-edge solutions.

**Collaborate with a Global Team-**Be part of a diverse, international team that values transparency, visibility, and a