Implementation Consultant

4 days ago

Sydney, Australia emarsys eMarketing Systems Full time

The Implementation Consultant is one of the first members of the** post sales** team to work with new clients. The Implementation Consultant is responsible for **transitioning new clients from the Sales process through provisioning, design and implementation of their new platform**, whilst reinforcing the Emarsys vision of data driven true 1 to 1 Personalisation that maximizes customer value that is simple to use.

**YOUR AREA OF RESPONSIBILITIES**
- Responsible for onboarding new clients through provisioning, design and implementation of their new platform
- Responsible for quality of setup and ensuring best practice in order to reduce burden on the Support organisation post onboarding,
- Collaborate with the Customer Success Managers to ensure customer experience is of the highest quality
- Eesponsible for providing technical guidance and training to the client and supporting through setup
- Has to handle multi project workloads & clear demonstrable client communication planning

**YOUR PROFILE**
- Minimum 3 years experience client facing and project management experiences
- PM qualifications (Prince2, Agile, A/PMP) as an advantage
- Understanding of database design (relational and flat structures)
- Needs to have a web infrastructure overview (e.g. DNS)
- Profound knowledge of web technologies (HTML/XML/PHP/JavaScript) - Saas technologies, distributed computing concepts
- General knowledge about database marketing concepts including list segmentation, RFM & propensity modeling
- Project Management experience required, within Marketing industry preferred.
- Experience with other front end campaign management tools as an advantage
- Strong written and verbal communication skills; fluency in English a must.
- Good organisational and time-management skills
- Strong internal and external relationship development skills
- Strong business requirements analysis skills

**WHAT WE OFFER**
- New office in the centre of Sydney CBD - Pitt Street.
- Cosy open office plan with collaborative break out areas for team discussions and innovative planning.
- ANZ coverage and one of our fastest growing markets Globally.
- High growth industry and with some of the most innovative products in Marketing Technology

**DIRECT FROM OUR STAFF**
- “Tight and friendly local team where employees feel they are truly working together.”
- “Awesome teammates” and “Great working environment”
- “Central Location” and “Convenient to shopping and food”
- At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality._

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