Customer Service Team Leader

3 days ago

Burswood, Australia Aussie Broadband Full time

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’._

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here


The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms

Let’s talk about you- An understanding of the telco industry- Approachable and can explain things in a clear and direct manner- Strong leadership skills- An understanding of customer service principles- Advanced computer skills-
- Capability to work independently and as part of a team

How will you support our “Why?”- Oversee the provision of high quality and timely technical and accounts support to residential customers by leading a team of consultants- Manage a medium to large sized team and coordinate with Aussie Expert to meet organisational requirements- Manage team performance and work alongside staff to ensure targets are met- Meet the prescribed customer service standards and call handling targets and measures- Encourage, maintain and develop a professional business relationship with customers by providing a prompt, efficient and professional service at all times

All entitlements will be in accordance with the Telecommunications Award 2020, and the Fair Work Australia National Employment Standards.

If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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