Administrative Officer

Job Requisition ID: 3630
- Legal Entity: Monash Health
- Location: Berwick, VIC, AU, 3806
- Employment Type: Part Time Fixed Term (Parental Leave)
- Posting Date: 20 Feb 2025

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.**

**About the Role - Administrative Officer, Casey Hospital Emergency Department**

Joining our team as an Emergency Administration Officer, your desire to help others especially in their urgent situations, will be well met by this job. You will be the first contact for many visitors to our 24 hour emergency area. You must create an excellent first impression of Monash Health by providing a friendly, courteous, and professional greeting to all visitors to the Emergency Department either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Along with other Administration tasks as they arise. The Emergency Department Administrative Officer position is a key multi skilled role in registering, admitting, transferring, and discharging all patients who attend the Emergency Department. The role also provides administrative support to the medical and nursing staff and responding to patient enquiries within the Emergency Department.

**Data Entry**:

- Ensure all data recorded at registration, admission, transfer, and discharge of patients is as accurate and timely as possible
- Complete transport bookings as requested by clinical staff
- Capture of signature on consent form for all public, private, TAC, Workcover and overseas visitors

**Reception/Customer Service**:

- Managing all incoming telephone, counter and written requests and enquiries
- Greet patients/visitors in a friendly and courteous manner
- General reception duties
- Direct relatives to the relevant areas of the Emergency Department
- Assist with requests from clinical staff
- Replenish stationery as required

**Information management**:

- Registration, admission, transfer, and discharge patients on iPM and EMR
- Liaise with medical and nursing staff in relation to patient enquiries and admission related functions
- Resolve information problems (trouble shooting) as required in a timely manner
- Attend department related meetings as required
- Collating patient paperwork, ambulance sheets and medical communication for delivery to Scanning Centre
- Other administrative duties as required

**Team and relationships**:

- As a team member, value team and individual effort and support exploring new ways of working.
- Work in partnership with colleagues and other units to ensure an integrated approach to the delivery of quality outcomes within Monash Hospital and throughout Monash Health.
- Contribute toward the promotion of a friendly and cooperative work environment
- Keep working colleagues informed and share relevant and useful information
- Paging of inpatient teams as requested by clinical staff

**About the Positions Available**

**We have two positions available. Please see shifts times below**:
**Maternity Cover**

Hours for the maternity leave position below:
Week 1

Shift

Week 2

Shift

Monday

1000-1800

Monday

Tuesday

Tuesday

Wednesday

1500-2300

Wednesday

1000-1800

Thursday

1000-1800

Thursday

1000-1800

Friday

Friday

Saturday

Saturday

1500-2300

Sunday

Sunday

1500-2300

**LSL Cover**

Hours for the long service leave position are below:
Week 1

Shift

Week 2

Shift

Monday

Monday

Tuesday

Tuesday

Wednesday

Wednesday

Thursday

2300-0700

Thursday

2300-0700

Friday

2300-0700

Friday

2300-0700

Saturday

2300-0700

Saturday

2300-0700

Sunday

2300-0700

Sunday

2300-0700

**About Us**

Our Emergency Department at Casey Hospital in Berwick, services the communities and surrounds of Casey and Cardinia. Over 66,000 people present to the emergency department each year. Inclusive of medical, surgical, paediatric, maternity, mental health and subacute. We have recently expanded with the addition of general medical beds, additional operating theatres, Cardiac Care Unit, Intensive Care Unit and increase of pathology and pharmacy services. We are currently seeking to increase our resources to meet this demand and the needs of our community.

**About You**:
To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

- Provide a friendly, courteous, and prof