IT Delivery Outcomes Manager

APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 100 staff in the APAC region and over 200 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting period of growth with the development of digital products and services needed to support this growth.

The Role

In this new permanent full-time role, you will be responsible for the seamless delivery and assurance of effective Service Management services, standards, and capabilities to Digital and Technology (D&T), APM Staff and their respective business units. Ensuring D&T is seen by our user community as an enabler of business growth and effectiveness for APM.

**In this role you will**:
Provide leadership and direction to the Delivery Outcomes team involved in delivery to APM user community.

Support Delivery Outcomes team and respective Business Relationship Managers in the development of effective DT planning / strategy

Develop and drive service improvements from internal support teams in conjunction with their respective leadership and vendors aligned with APM priorities

Develop effective and meaningful relationships with the business community and DT Leadership and suppliers to support outcomes

Review all business cases in conjunction with respective Project Managers (Internal / External) and Subject Matter Experts prior to presentation to D&T Leadership / approval forums

Accountable for engagement and staff satisfaction outcomes from respective business units via agreed satisfaction targets

Oversee the effectiveness of ITIL functions across the respective Business Units (i.e. problem, incident, change and release)

Act as escalation point for Service Delivery 24*7*365 on-call support model (Ability to undertake on-call duties on a rotational basis)

Skills you’ll bring

7+ years in senior Service Delivery management roles in a mature, complex, and geographically spread organisation

Demonstrated experience in successfully managing the delivery and assurance of effective Service Management services, standards, and capabilities in an enterprise scale and cloud-based environment organisation involving managing vendors and inhouse D&T services, including (service level agreements and terms and conditions) to meet strategic and business needs utilising matrix and leveraged technical and delivery teams

Relevant qualifications or relevant fields of experience such as ITIL Certification / Practitioner

Strong planning, budget, communication, and organisational skills

Strong negotiation and relationship building skills

What's in it for you?

Working with a growing global business, you’ll get to be involved in strategic M&A, organic growth, and due diligence. Additionally, you’ll chart your own career growth with lots of opportunity to move through the business.

You truly will enable better lives by enabling our frontline health professionals’ access to the best technology solutions to improve services within the community.

Our solutions include the latest tech stacks and next horizon technologies, you will be involved with learning about and implement emerging technologies.

You will be provided with the tech you need to get the job done, flexible / hybrid working arrangements, purchased additional annual leave, private health discounts, and more.

About APM Group

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

Ready to Join?

For a confidential discussion, please call Thisuri on 0419 471 730