Client Service Officer

2 days ago

Parramatta, Australia Alexander Appointments Full time

$34 per hour + Super | 38hours per week
- NSW State Government | Hybrid Parramatta + WFH
- ASAP Start | Estimated 2month temp assignment, strong potential to extend
- **$34 per hour + Super | 38hours per week**:

- **NSW State Government | Hybrid Parramatta + WFH**:

- **ASAP Start | Estimated 2month temp assignment, strong potential to extend**

**About the Company**
Our large NSW State Government client provides a diverse range of essential services to reduce criminal activity and enhance protection of the community.

**About the Role**
They are currently seeking a highly experienced, empathetic and professional Client Services officer to join their team in Parramatta with the opportunity to work remotely from home. This is an estimated 2month temp assignment, with a strong potential to extend.

Working within the Victims Services Business Unit, you will be required to provide a wide range of administrative and client services to victims of crimes.

In this rewarding role, you will be undertaking the following duties
- Deliver professional and empathetic frontline customer service
- Answer enquiries within a timely and accurate manner
- Escalate complex enquiries to Senior team members
- Provide information to clients about services and support available including entitlements, financial support, counselling and the process involved in making a claim
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Build rapport and trust with victims through effective listening and empathetic communication
- Prepare matters for hearings
- Establish and maintain stakeholder relationships facilitating engagement, partnerships, collaboration and contribution of ideas
- Ensure compliance with Government guidelines including the Charter of Victims Rights, Departments Code of Conduct, Work Health and Safety, Child Protection and EEO.

**About You**
To be successful in this great assignment you will have the following
- Demonstrated Client Service, Social Work or Community Support experience
- Previous experience working with vulnerable clients or challenging behaviours
- Proven experience within a highly sensitive/complex environment
- Justice or Public Sector experience desirable
- Impeccable communication skills, both verbal and written
- Outstanding interpersonal skills, professional and resilient with an empathetic nature
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office suite
- Fully COVID vaccinated or medically exempt
- Willingness to undergo a National Police Check
- Reliable remote internet access with the ability to work remotely from home
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

  • Client Service Officer

    1 week ago

    Parramatta, Australia Ashdown Consulting Full time

    $35 p/h + Super - 2 month contract - Parramatta **Client Service Officer | 2 Month Contract | $38.67 p/h Inc. Super** - **$35 p/h + Super**: - **2 month contract**: - **Parramatta** **About the Company** This is an exciting opportunity for a Client Service Officer to join a NSW Government Organisation based in Parramatta on a 3 month contract. In this...

  • Client Service Officer

    4 days ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 61993- We are currently looking to fill three temporary full-time vacancies within our Customer Foundation and Proactive Customer Management teams across Estate Management - We are also looking to establish a talent pool to fill future ongoing and temporary vacancies within Estate...

  • Client Service Officer

    4 days ago

    Parramatta, Australia Talent International Full time

    australia parramatta contract au$27.20 - au$41.59 per hour**Talent International** is currently recruiting for a **Client Service Officer **to work for an** NSW Government client **based in **Parramatta(Office-based)**. This is contract role **2-months contract with the view to be extended.** The role is paying **$27.20 - $41.59 per hour plus super...

  • Client Services Officer

    3 hours ago

    Parramatta, New South Wales, Australia Mane Consulting Full time $90,000 - $120,000 per year

    Join a government organisation that plays a vital role in supporting vulnerable individuals across NSW.Based in Parramatta, this full-time, on-site role offers the chance to make a meaningful impact through customer-focused financial services.This agency provides essential services including estate planning, and financial management, supporting over 47,000...

  • Client Service Officers

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150 Maitland, NSW, AU, 2320 Wollongong, NSW, AU, 2500 Newcastle, NSW, AU, 2300 Gosford, NSW, AU, 2250 Broken Hill, NSW, AU, 2880 Port Macquarie, NSW, AU, 2444 Albury, NSW, AU, 2640 Lismore, NSW, AU, 2480 Wagga Wagga, NSW, AU, 2650 Sydney, NSW, AU, 2000 Bathurst, NSW, AU, 2795- Req ID: 59196**Client...

  • Client Service Officer

    2 weeks ago

    Parramatta, Australia AMP Limited Full time

    **The opportunity** Bank Operations Client Service Officer’s primary responsibility is to be a part of a high performing team that delivers to the desired business and client outcomes. This role will assist the Team Manager in motivating their team and creating a client led culture. The Client Service Officer’s focus is on the client, with a large part...

  • Client Services Officer

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Courts, Tribunals and Service Delivery- Location: Parramatta, NSW, AU, 2150 Bankstown, NSW, AU, 2200 Blacktown, NSW, AU, 2148 Fairfield, NSW, AU, 2165 Katoomba, NSW, AU, 2780 Liverpool, NSW, AU, 2170 Mount Druitt, NSW, AU, 2770 Penrith, NSW, AU, 2750 Surry Hills, NSW, AU, 2010 Windsor, NSW, AU, 2756- Req ID: 59179**Greater Sydney Court...

  • Senior Client Service Officer

    4 days ago

    Parramatta Park, Queensland, Australia Department of Communities and Justice Full time $84,659 - $92,701

    Senior Client Service Officer, Grade 3-4Temporary Full-Time position up to 12 months (with possible extension)Location: Parramatta NSWSalary $84,659 - $92,701About usThe Department of Communities and Justice (DCJ) works to achieve safe, just, inclusive and resilient communities and supports the Attorney General as the State's first law officer. The...

  • Client Service Officers Nsw State Government

    2 weeks ago

    Parramatta, Australia Alexander Appointments Full time

    **$35 per hour + Super | 35hours per week**: - **NSW State Government | Parramatta Location**: - **ASAP Start | Estimated 1-2month temp assignment, with potential to extend** **About the Company** Our large NSW State Government client provides a diverse range of essential services to reduce criminal activity and enhance protection of the...

  • Client Service Officers

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Planning & Admin- Location: Parramatta, NSW, AU, 2150 Gosford, NSW, AU, 2250 Sydney, NSW, AU, 2000 Newcastle, NSW, AU, 2300 Wollongong, NSW, AU, 2500 Port Macquarie, NSW, AU, 2444 Broken Hill, NSW, AU, 2880 Lismore, NSW, AU, 2480 Wagga Wagga, NSW, AU, 2650 Maitland, NSW, AU, 2320 Albury, NSW, AU, 2640- Req ID: 59193**Client Service...