Client Service Officer

**The opportunity**
Bank Operations Client Service Officer’s primary responsibility is to be a part of a high performing team that delivers to the desired business and client outcomes. This role will assist the Team Manager in motivating their team and creating a client led culture.

The Client Service Officer’s focus is on the client, with a large part of the work day involving making outbound calls to AMP Bank clients to obtain information, educate on options and confirm legitimate account activity. The role will also require answering inbound calls from our internal and external teams, stakeholders and partners.

**How you will make an impact**
- Providing outstanding service to AMP’s clients, colleagues, partners and stakeholders (internal and external)
- Conduct operational activities relevant to the AML/CTF Transaction Monitoring Program, including;
- Investigation of transaction monitoring alerts
- Case management, enhanced customer due diligence, further KYC and discrepancy review
- Escalation of regulatory reporting matters
- Achievement of daily Key Performance Indicators of individual and team
- Meeting or exceeding quality assurance targets
- Effective Client Account Management to drive client advocacy
- Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.
- Adding value to each client interaction by understanding the client needs and adapting to find the best service approach
- Identify and implement continuous improvements
- Liaise with clients, internal business units, law enforcement agencies, industry representatives and other financial institutions

**What you will bring to the role**
- Experience in multi-tasking to meet all work requirements & timeframes
- Experience in working with multiple stakeholders across a wide range of business area
- Passionate about helping people and excited about a career in Client Service
- Ability to recognise, analyse and solve problems
- Strong numeracy and communication (both oral and written) skills
- General understanding of banking processes and products gained through previous banking experience preferred

**Is this your dream job?**

**Working for AMP**
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

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