Customer Interface Officer

2 weeks ago

Pinkenba, Australia Cement Australia Full time

We are currently recruiting for an experienced **Customer Interface Officer** based at Pinkenba. This role will work within our Customer Interface Team and acts as the first point of contact for Cement Australia’s Bulk Customers to ensure orders are made & met in a timely manner.

At Cement Australia, our CIT Officers **_(Customer Services Officer/Customer Service Representative)_** play a critical role in making sure we delight our customers. You do everything you can to make sure the right product is delivered safely and on time to our customers, providing the best experience possible for all stakeholders.

**About the role**:
You will support the “on the day” execution of the delivery plan. Problem solving is what you do best and you’ll use those skills to quickly adapt plans, negotiate, make changes and update stakeholders when issues arise. This is no simple undertaking and you’ll be challenged as you multi-task and prioritise under pressure, with timing on deliveries often critical to our customers' business needs.
- Ensure a seamless high standard of service to our customers
- Investigate, resolve and respond to customer queries in a timely manner
- Provide proactive communication regarding deliveries and transportation issues
- Support other business areas with queries regarding product availability and invoicing

The roster for this role is:

- Monday
- Friday, 9am - 5pm
- 1 x Saturday a month, 6am - 10am

**About you**:

- Experience in transport or logistics, ideally within the cement or concreting industry
- Excellent problem solving skills and written and verbal communication
- Ability to multi-task and prioritise under time pressures
- Strong team focus and ability to build relationships with people quickly
- Good IT skills, including Microsoft Office and ideally experience with an ERP system

**About us**:
An icon of the Australian cement industry, Cement Australia is the nation’s leading supplier of cementitious products and services.

Whilst cement is in the name, the business portfolio is diverse, comprising a series of heavy industrial manufacturing operations, coal and limestone mines, bulk distribution transport fleet, rail and shipping interactions and hazardous waste treatment and alternative fuel production (Geocycle).

As an organisation, we offer our employees work-life balance, a close-knit and collaborative team whilst providing you with the tools and opportunity to make your mark as our environmental and sustainability champion. Our vision is to create a safe, healthy, productive and sustainable business and are looking for like-minded professionals who align with our company values and have a focus on supporting a positive safety culture.

**Why work for Cement Australia**:

- Australia’s largest and most respected cement manufacturer
- Engaged, collaborative and diverse team
- Generous employee entitlements and discounts
- Free onsite parking
- Large enough to be the best, small enough to treat employees as family

As part of the recruitment process you will be required to complete a pre-employment medical and a background check.

Cement Australia is an Equal Opportunity employer and open to residents of Australia with valid working rights.

**Build your dream career and lifestyle with Australia’s largest and most respected cement manufacturer and innovator.

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