Customer Service Officer

2 weeks ago

Pinkenba, Australia Cement Australia Full time

We have an opportunity for a Customer Service Officer to join our Supply Chain & Logistics team based at Pinkenba. This role will work within the Customer Interface Team (CIT) which is at the heart of our logistics team and fundamental to ensuring we deliver on customer requirements. You would be the first point of contact with our customers to place orders for our products and enquire about their account activity, as well as for general enquiries for our business.
CIT is our customer service hub. It's a hive of energy and activity with lots of laughs that help the day go quickly This is a great role for you if you love a fast paced work environment, have great attention to detail and can comfortably deal with the occasional high pressure situations that are all part of being in our supply chain and logistics team.

**About the role**:

- Ensure a seamless high standard of service to our customers
- Investigate, resolve and respond to customer queries in a timely manner
- Provide proactive communication regarding deliveries and transportation issues
- Build long lasting relationships with our customers and internal stakeholders through your provision of friendly and dedicated customer service
- Support other business areas with queries regarding product availability and invoicing

**Roster/Hours of Work**
- Monday 9am-5pm
- Tuesday to Friday 8am-4pm
- Participate in Saturday roster coverage - approximately 1 shift every 9 weeks

**About you**:

- You thrive in a high volume order processing environment and can maintain resilience
- You have excellent communication and negotiation skills
- You love to learn and pick up new things quickly and easily
- You are able to maintain and develop customer relationships
- You have a strong eye for detail, even when processing orders on a busy day
- You are proficient in Microsoft Office suite including Excel
- Ideally, you will have experience within the transport / logistics industry

**Why work for Cement Australia?**
- Australia’s largest and most respected cement manufacturer
- Engaged, collaborative and diverse team
- Free onsite parking
- Benefits that include novated leasing, product discounts, EAP program and 12 weeks paid parental leave

**About us**:
An icon of the Australian cement industry, Cement Australia is the nation’s leading supplier of cementitious products and services. Whilst cement is in the name, the business portfolio is diverse, comprising a series of heavy industrial manufacturing operations, coal and limestone mines, bulk distribution transport fleet, rail and shipping interactions and hazardous waste treatment and alternative fuel production (Geocycle).
As an organisation, we offer our employees work-life balance, a close-knit and collaborative team whilst providing you with the tools and opportunity to make your mark. Our vision is to create a safe, healthy, productive and sustainable business and we are looking for like-minded professionals who align with our company values.
**Additional Information**:
As part of the recruitment process you will be required to complete a pre-employment medical and a background check. Cement Australia is an Equal Opportunity employer and open to residents of Australia with valid working rights.
Cement Australia requests all new employees be fully vaccinated against COVID-19, or have an approved medical exemption. As part of the recruitment process, you will be asked to provide evidence of your status.
**Build your dream career and lifestyle with Australia’s largest and most respected cement manufacturer and innovator.

  • Customer Service Officer

    2 weeks ago

    Pinkenba, Australia Cement Australia Full time

    We have an opportunity for a Customer Service Officer to join our Supply Chain & Logistics team based at Pinkenba. This is a permanent, full-time role within the Customer Interface Team. A great opportunity for someone looking to develop on the job and work towards a long term progressive career in an industry leading company. **About the role**: - Ensure...

  • Customer Service Officer

    2 weeks ago

    Pinkenba, Australia AMA Collision Full time

    2024 Bodyshop Award Winner - Best Workplace (MSO) - Permanent position. Monday to Friday - get back your weekends - Join an industry leader and national company Gemini Pinkenba is one of the largest modern accident repair workshops in Queensland, with 33 staff and a team culture that includes everyone. The team supports one another and enjoys regular BBQs...

  • Customer Service Officer

    2 weeks ago

    Pinkenba, Australia AKM Earth Full time

    We are looking for a switched-on, experienced, detail oriented person to join our close-knit team. Our company specializes in providing waste management services, so experience in the construction or transport industry is preferred but is not necessary. We are an open-minded group of people, we are happy to look at new ways to optimize our internal processes...

  • Customer Service Officer

    2 weeks ago

    Pinkenba, Australia Page Personnel Full time

    Permanent full time - Competitive salary **About Our Client**: Established Industrial FMCG company - Process customer orders promptly and accurately - Investigate and resolve customer queries - Effectively liaise with key contacts to ensure seamless service delivery to customers - Complete all reporting requirements in full and on time - Proactively promote...

  • Customer Service Officer

    1 week ago

    Pinkenba, Queensland, Australia Sika AG Full time $60,000 - $80,000 per year

    Company Description Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an...

  • Customer Service Administrator

    2 weeks ago

    Pinkenba, Australia Synergy Placements Pty Ltd Full time

    Customer Service 6 month contract leading to permanent placement - Data Entry, order entry, customer enquiries - Training provided by employer **Our Client** Based in the inner northern suburb of Pinkenba, our client is a world leader specialising in the production and distribution of construction adhesives. **What will you do?** - Answering phone calls...

  • Customer Service

    2 weeks ago

    Pinkenba, Australia Strategy One Human Resources Full time

    **Job Description**: Based in Pinkenba, this well established organisation, who are continuously growing in an exciting industry, is currently looking for an experienced Customer Service Officer to join their team. We will be interviewing immediately for an ASAP start. You will be responsible for: - Answering calls & enquiries relating to products, price...

  • Customer Service Manager

    2 weeks ago

    Pinkenba, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Brisbane?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Brisbane** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the...

  • Customer Interface Officer

    2 weeks ago

    Pinkenba, Australia Page Personnel Full time

    Permanent Opportunity - Based in Pinkenba - parking on site **About Our Client**: An icon of the Australian cement industry, our client's business portfolio is diverse, comprising a series of heavy industrial manufacturing operations, coal and limestone mines, bulk distribution transport fleet, rail and shipping interactions and hazardous waste treatment...

  • Customer Service

    1 week ago

    Pinkenba, Australia Page Personnel Full time

    Located in Pinkenba - Full time permanent position **About Our Client**: An icon of the Australian cement industry supplying cementitious products and services nationally. - Provide product and technical advice, quotes and follow up service - Manage the accurate processing of customer purchase orders into the company's ERP system - Strong computer skills -...