Secretarial and Administration Assistant

6 days ago

Sydney, Australia Navigator Group Full time

**The role**:
This position entails offering injured workers excellent customer service while onboarding them to our NPPP program, and providing exceptional administrative support to our team of health professionals along with a range of other duties.

The Navigator Primary Psych Program (NPPP) is designed to support those injured at work or in a motor vehicle accident to recover from their psychological injuries. Our team of health professionals support the person during their recovery journey through assessments and providing counselling for psychosocial barriers. The team also provide targeted therapy during the program leading to return to work or return to function.

This role will ideally suit someone with a strong background in Medical administration or workers compensation insurance industry.

This is a part-time role and we are looking for someone who is available 3 days a week.

**Additional duties**:

- Contact clients ( injured workers ) via phone and onboard them to Navigator's in person or Telehealth Psychology assessments by providing exemplary onboarding experience and handling enquires in a friendly and professional manner
- Document relevant patient information into CRM and produce reports and relevant correspondence for the treating health professional
- Identifying opportunities to maximise the number of clients opting for the programme by adopting best practices
- Manage client appointments and promptly liaise with all stakeholders as required
- Other Admin & Adhoc tasks

**Skills and Attributes Required**
- Prior experience in a similar role
- Excellent customer service skills, including active listening and great rapport building
- Ability to work independently and confidently to manage workload
- Exceptional admin skills
- Knowledge of the medical, health or workers compensation insurance industry (Desired)

**What we offer you**:

- Corporate salary packaging benefits
- Career progression and professional development opportunities

**Who we are**:
Navigator Group is an established multi-disciplinary team encompassing injury treatment, management, and medico-legal assessment. The Navigator Group consists of three companies working closely together to deliver a range of medical and allied health services within Sydney and interstate. We take a holistic approach to treat both the body and the mind, supported by our comprehensive knowledge of compensable injury, to deliver optimal outcomes for everyone involved.

We are a team bonded by a passion for helping people and backing our healthcare approach through research. Our founders are the very best in their medical and academic fields and work closely with all levels of the business to pass on their incredible knowledge. We are an award-winning business, receiving accolades from the Personal Injury and Education Foundation (PIEF) and industry leading innovation awards with our customers.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $60,000.00 - $63,500.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- Monday to Friday

**Experience**:

- Administration: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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