Customer Service Consultant

3 days ago

Chatswood, Australia TenacityCX Full time

Kickstart your career in the financial services industry
- Gain a formal qualification (RG146) through this role
- Choose between a FT or PT role, Monday to Friday

**Customer Service Consultant - financial services**
- **Great first role to start your career in financial services**:

- **Based in Chatswood**:

- **Permanent Full-time and Part-time (10am-2pm daily) - multiple roles avail**:

- **Office based role - 3-minute walk from the train station**:

- **No weekend work**

Are you an articulate customer service professional with a thirst for knowledge and on the lookout for a new opportunity?

If you currently work in retail or hospitality and are looking for something more, then this could be the opportunity for you

This prestigious global online trading company is looking to add additional talent to their engaged and energetic team within this bustling contact centre.

This contact centre acts as a “white label” for many financial services companies and banks.

**Who is your client base and what do they need?**

This could be opening and closing accounts, account/money transfers, deceased estates, industry knowledge and other general queries on the array of products available.
- Customer service experience in retail or hospitality
- An interest or qualification in financial services - let us know if you have your RG146
- Attention to detail
- Proactivity and investigative skills
- High degree of empathy
- Critical thinking - sound decision making skills
- Excellent verbal and written communication skills
- Competent with using multiple computer systems - use of Salesforce would be an advantage

**What’s in it for you?**
- You will gain a formal ASIC financial services qualification - RG146
- True career growth and development opportunities
- Structured training, both in classroom, observations and on the job
- Enjoy a highly engaged work culture with impressive results from an independent employee survey
- Culture Club - events arranged with colleagues outside business hours such as dinners, sporting etc
- A spacious and modern office with a Zen room and games table
- A huge kitchen with amazing coffee machine and breakfast cereals provided
- Very spacious office, ergonomic desks, plants throughout and floor to ceiling windows
- You even get your birthday off

If this sounds like an exciting opportunity for you and you have the relevant experience, then please send through your CV today
- Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people._

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