Claims Consultant

3 days ago

Brisbane, Australia Employee Matters Pty Ltd Full time

Hybrid working + Employee Assistance Program + Healthcare bonuses & benefits
- Highly successful privately owned national business providing specialist produ
- Great culture in an organisation that truly values and invests in it's employe

**Strata Community Insurance** is a well respected and highly successful privately-owned business that provides specialist insurance products and services to the strata and community title sector. With historic origins, as a brand it represents pride, respect, trust & unity; values that sit at the forefront of everything it does.

**About the role**

The primary purpose of this role is to proactively manage a defined claims authority whilst supporting the Claims Leadership and State Management team goals and objectives.

Reporting to the State Manager, you will be responsible for:

- Ensuring legitimate claims are paid in accordance with policy conditions, by providing technical expertise and management.
- Reviewing and approving all Claim Declinatures before they are issued to the respective client
- Conversing confidently with Builders, Engineers, Assessors, Brokers, Strata Managers and various internal stakeholders
- Identifying and sharing possible improvement areas with claims processes and procedures, to deliver best practice and market leading claims management and service.
- Liaising with accounts team in relation to cheque and electronic funds transfers, recoveries without reference, etc.
- Disclosing any claims which require the involvement of an underwriter (i.e. Risk Recommendation or survey required etc.).
- Maintain strong relations with key Brokers and Strata Managers, working closely with the State Manager.

**Benefits**
- Permanent team members can buy extra annual leave.
- ‘Hybrid Working’ - ensuring flexible work/life balance
- Career development programs.
- Health cover bonuses and benefits with BUPA.
- Employee Assistance Program

***

**What you need to be successful**:

- Ideally over 2 years experience in a claims role - strata insurance but not essential
- Successful completion of Insurance Institute qualifications (Associate +) or equivalent (preferred but not essential).
- Proven interpersonal skills, effective problem solving and decision making skills
- Strong business acumen and ability support change management strategies through your people skills

Strata Community Insurance is more than just an organisation, they are a community that supports its team and has a strong commitment to a collaborative and friendly working environment
- with a focus on education_. If this appeals to your ethos,

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